What are the responsibilities and job description for the Part Time Cashier position at GILLMAN HOME CENTER?
Job Summary:
Thecashier/customer service associate is responsible for providingexcellent customer service to our customers.
Essential Functions:
Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.
Physical Requirements:The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
This is a full-time position, must be able to work days/evenings/weekends as needed, 40 hours/week.
Required Education and Experience:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Thecashier/customer service associate is responsible for providingexcellent customer service to our customers.
Essential Functions:
- Treat all team members, vendors, and customers with courtesy and respect
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate
- Ask open-ended questions to ensure that customers receive proper assistance from department heads. Follow up
- Communicate customer needs via intercom and two-way radios. Use two-way radios to communicate to yard team when customers are coming out. Provide proper loading paperwork to customers
- Provide a fast and effective check-out transaction. Process customer orders, invoices, and returns according to established store policies and procedures
- Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, assisting with rental transactions, etc
- Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around register area, clean and organize front outdoor area, keep promotional signage up to date, etc
- Assist with cycle counts, price updates and other inventory maintenance as needed
- Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Provide timely feedback to the company regarding service failures or customer concerns
- Open and close store as assigned
- Make taking care of customers a priority while working your area
- Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management
- Help out in other departments as necessary
- Follow all company policies and procedures
- Other duties as assigned
- Customer Focus
- Teamwork
- Attention to detail
- Safety Awareness
Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.
Physical Requirements:The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Prolonged periods of standing and walking throughout the day
- Must be able to lift up to 10 lbs at times
This is a full-time position, must be able to work days/evenings/weekends as needed, 40 hours/week.
Required Education and Experience:
- High School Diploma or GED
- 1-2 years of customer service experience preferred
- 1-2 years of retail experience is preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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