What are the responsibilities and job description for the Retail Customer Service Associate position at GILLMAN HOME CENTER?
The customer service associate is responsible for providing excellent customer service to our customers.
Essential Functions:
Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.
Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
This is a full-time position, must be able to work days/evenings/weekends as needed, 40 hours/week.
Required Education and Experience:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Essential Functions:
- Treat all team members, vendors, and customers with courtesy and respect
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate
- Ask open-ended questions to ensure that customers receive proper assistance from department heads. Follow up
- Communicate customer needs via intercom and two-way radios. Use two-way radios to communicate to yard team when customers are coming out. Provide proper loading paperwork to customers
- Provide a fast and effective check-out transaction. Process customer orders, invoices, and returns according to established store policies and procedures
- Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, assisting with rental transactions, etc
- Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around register area, clean and organize front outdoor area, keep promotional signage up to date, etc
- Assist with cycle counts, price updates and other inventory maintenance as needed
- Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Provide timely feedback to the company regarding service failures or customer concerns
- Open and close store as assigned
- Make taking care of customers a priority while working your area
- Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management
- Help out in other departments as necessary
- Follow all company policies and procedures
- Other duties as assigned
- Customer Focus
- Teamwork
- Attention to detail
- Safety Awareness
Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.
Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Prolonged periods of standing and walking throughout the day
- Must be able to lift up to 10 lbs at times
This is a full-time position, must be able to work days/evenings/weekends as needed, 40 hours/week.
Required Education and Experience:
- High School Diploma or GED
- 1-2 years of customer service experience preferred
- 1-2 years of retail experience is preferred
- Medical Insurance
- Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
- 401k plan with employer contribution
- Free $25k Life Insurance Plan
- Employee discount
- Vacation time
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Salary : $25,000
