What are the responsibilities and job description for the Sales Specialist - Building Materials position at Gillman Home Center?
Job Summary
The Inside Sales Specialist will provide excellent service to customers and contractors with any project needs. The role requires a customer-centric approach, ensuring that all interactions are positive and professional.
- Treat all team members, vendors, and customers with courtesy and respect.
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
Key Responsibilities:
- Become well-educated in the product lines available to Gillman Home Center. Seek continued education on changes to available product lines. Stay educated on industry trends.
- Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
- Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
- Thoroughly explain Special Orders to customers. Require their sign-off before placing any purchase orders.
- Order product in correct color, size, and quantity from the vendor. Immediately inform the vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
- Ensure that all product is invoiced before leaving the store.
- Research credits, returns, and late payments as needed.
- Follow-up with customers from quote to project completion.
- Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
- Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
- Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
- Perform department head duties including, but not limited to, front and face, cycle counts, price updates, and other inventory maintenance as needed.
- Maintain situational awareness and identify safety issues or concerns to report to management.
