What are the responsibilities and job description for the Service Advisor 2 position at Gills Point S Tire and Auto Service?
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Service Advisor 2 must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.
RESPONSIBILITIES to include, but are not limited to :
- Perform All Duties and skills of a Service Advisor I
- Understand the skills and processes of Service Technician II (Retail & Commercial)
- Conducting a in depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
- Documenting the customer's concerns and collecting relevant information.
- Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
- Providing clear explanations of recommended tires and / or services, including costs and timeframes.
- Providing customers with accurate cost estimates for proposed tires and / or basic services.
- Scheduling of tires and basic mechanical service
- Higher level communication with service technicians and customers.
- Suggesting preventive maintenance services and upselling additional services when appropriate.
- Educating customers about the importance of routine maintenance.
- Ordering necessary Tires for customers.
- Understanding inventory and ensuring the availability of required tires.
- Educating customers on tire and basic service best practices and answering questions.
Requirements
We offer :
