Experienced Residential Drain Technician

Calling all Drain Technicians! You’re invited to join Team Gilmore!

As a Drain Technician at Gilmore, you will become part of a team of professionals committed to delivering our promise “Get More With Gilmore”. We firmly believe in promoting professionalism within the skilled trades, and we’re looking for individuals who embody this ethos. If you possess a positive attitude, a strong focus on customer experience, a strong work ethic, and a desire to continuously learn and grow, then we want to talk to you.

Who We Are

Here at Gilmore, we keep on growing because we hire the best, and our customers love us for it. We’ve been at this for over 45 years here in the greater Sacramento area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Starting Pay Range: $25-$35 per hour based on experience plus commission opportunities.

Why Choose Gilmore?

• Competitive pay- $25-35 an hour plus commission, sky is the limit!
• Medical Insurance – We pay a generous amount of your premiums for health, dental, vision, and life insurance while supplementing family coverage. Additional supplemental benefits are offered at a significantly reduced group rate.
• Work-life balance – PTO, flexible work schedule, Employee Assistance Program, and more
• 401k Plan with a 5% match
• Company supplied, take it home at night, new and safe, super-cool company vehicle.
• New technology, including iPhone, iPad & access to integrated software. State-of-the-art tools, parts, and supplies.
• PAID TRAINING – various industry-leading training opportunities

Gilmore Values:

At Gilmore, we are driven by not only our success, but our core values that guide us in our day-to-day work activities:

• Health & Safety is our priority
• Deliver an outstanding customer experience
• Give back to our community
• Quality focus experts in our industry
• Embrace drive and change
• Pursuing growth and development
• Open-minded, innovative, hard-working people
• Positive team & family spirit
• Equality, inclusion & dignity for all
• Above all else, we will always do the right thing

Who We Are:

Here at Gilmore, we keep on growing because we hire the best, and our customers love us for it. We’ve been at this for over 45 years here in the greater Sacramento area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Key Responsibilities:

• Performing drain cleaning, jetting, and cable work for in-home service calls.
• Operating sewer cameras and locators to diagnose and troubleshoot issues with sewer lines.
• Providing camera services for mainline stoppages and explaining diagnoses and solutions to customers.
• Unclogging drains, sinks, toilets, tubs, etc., using plumbing snakes and machines.
• Establishing rapport with customers and offering the best solutions based on their needs.
• Maintaining truck inventory and restocking parts to minimum stock levels.
• Safely operating equipment and wearing necessary PPE at all times.
• Utilizing Service Titan to document service calls with notes, pictures, and customer communications.
• Operating and towing a Jetter to clear clogged sewer lines.
• Attending required staff meetings and training sessions.
• Leading a septic/sewer line installation team on residential projects.
• Experience with pipe lining systems for trenchless sewer repairs and installations.
• Operating excavation equipment for the installation and repair of sewer lines and septic systems.
• Using drain cleaning machines and sewer inspection equipment to ensure accurate diagnoses and efficient service.
• Installing PVC, copper, and cast iron DWV systems for renovations and repairs.
• Reading and interpreting septic engineer blueprints and preparing estimates and contracts for septic and sewer installations.
• Good customer communication skills, ensuring clear and professional interaction with homeowners and clients.

Qualifications & Requirements:

• Technical Expertise: Plumbing/Drain knowledge is required, with a solid understanding of system operations and diagnostics.
• At least 6 months - 1 year of Drain Cleaning experience.
• Excellent customer interaction skills.
• Valid Driver’s License and clean driving record.
• Experience with Service Titan is preferred.
• Strong problem-solving abilities and the ability to think quickly and adapt in a dynamic environment.
• Proficient computer skills.
• Positive attitude, team player mentality, and a commitment to delivering outstanding customer service.
• Availability to work flexible hours, including evenings and weekends, to accommodate customer needs.

Key Sub Tasks:

• Maintain communication with dispatch, your manager, parts, and installation teams.
• Keep your company truck clean, inside, and out.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Be proficient in all residential plumbing services.
• Maintain a clean and professional appearance.
• Have and maintain a clean driving record.
• Participate in training, allowing you to grow and develop as a professional.
• Have or be willing to get the proper certifications. We can help you with this.

Physical Requirements:

• Able to operate hand and power-driven tools and equipment.
• Physical ability to lift, carry, push, and/or pull up to 50lbs on a regular basis, and occasionally 100 pounds.
• Ability to tolerate long periods of exposure to inclement weather.
• Ability to communicate verbally and in writing.

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

If you’re ready to join a team that values employee satisfaction, professionalism, and exceptional customer service, then we want to hear from you! Apply now to become a Customer Service Representative at Gilmore Heating, Air, and Plumbing.

Gilmore Heating, Air & Plumbing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Drain Cleaning: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $25 - $35