Emergency Communications Dispatch Supervisor - Hiring Incentive $3,500

A Hiring Incentive will be paid to the new employee as follows:

30-days from the start of employment - $1,000

6-months from the start of employment - $2,500

Primary Responsibility: The Emergency Communications Supervisor provides day-to-day supervision and leadership to the Gilpin County Communications Center. The Supervisor performs specialized radio and communications work in the Sheriff’s Office, serving as emergency telephone and radio dispatcher on an assigned shift in a 24/7 operation. Work involves receiving emergency and non-emergency incoming calls; dispatching applicable resources, including law enforcement, fire and emergency medical services; providing emergency medical dispatch and operating computer software to enter and retrieve information for deputies. The Emergency Communications Supervisor is required to adhere to confidentiality polices. Capability of making quick judgments and decisions while applying standard operating procedures and policies in emergencies. Ability to fill in as needed to cover 24/7 operations and ensure emergency operator continuity. The duties listed below are representative of this position, but do not necessarily include all the responsibilities and duties that an individual in this position may be called upon to perform.

Supervised by: Emergency Communications Dispatch Director

In absence of Emergency Communications Dispatch Director, use chain of command established by Gilpin County Sheriff’s Office

Supervises: Emergency Communications Dispatchers I & II

FLSA Status: Exempt

Salary Range: NE10 - $27.45 - $38.46

Hiring Range: $27.45 - $32.98 DOQ

Open until filled or for at least a minimum of one week

Main Job Duties:

The below descriptions will be required attributes for the Emergency Communication Supervisor.

Completed Emergency Communication Dispatcher Officer Training plus 24 months as an Emergency Communication Dispatcher I and has one or more of the following:

• Certified Emergency Communication Dispatcher Training Officer (CTO)
• CCIC/NCIC Coordinator
• NIBRS Specialist
• EMD Instructor
• Hyper-Reach Maintenance / Instructor
• Tactical Dispatch
• Crisis Intervention Team (CIT) certified

Communication Specialist Duties (49%)

• Operates communication systems to receive emergency and non-emergency incoming calls for Sheriff’s Office; receives complaints and requests for service by telephone or radio; determines district of each caller; obtains necessary information to determine nature of problem, following established guidelines; scans status charts and computer screen to determine availability of units; dispatches closest necessary officials, including police, fire, medical, and other personnel and equipment; relays instructions and/or advises callers of proper contact for assistance or information; and prepares computer aided dispatch record on each service incident.

• Manages locations through geographical verification within multiple systems and maps to determine jurisdiction, and appropriate response plan for an incident.

• Operates computer software to access Department of Revenue, CBI/FBI, CCIC and NCIC databases to enter, store, clear and/or retrieve information as requested or otherwise necessary, including stolen vehicles and articles, missing and wanted persons, vehicle registration data, drivers’ histories, warrants, etc. Comply with CJIS policies to maintain 24 hours tending of the CBI terminal while sending / receiving teletypes with other governmental agencies.

• Assists other agencies outside of the county with requests for service and coordinating response expectations and needs via radio telephone and terminal.

• Operates and monitors FCC approved radio communications equipment, paging equipment and computer software.

• Processes all in-bound and out-bound calls, including emergent and non-emergent, through computer- based software while adhering to proper call handling techniques. Transfers to appropriate jurisdictions, departments. Provides information of county fire, law or medical statuses and/or provides referrals for callers to contact departments that can provide support more specific to callers needs/inquiries.

• Maintains status of patrol deputy at all times including knowledge of location and activities. Maintains location awareness on all apparatus, personnel and emergency partners accurately. Maintains CAD entries of all dispatch activity.

• Assists in the training of new personnel in the operation of the division equipment, methods and procedures.

• May receive special assignments under the supervision of the Emergency Communications Dispatch Director relative to research and preparation of policy and procedure issues, training, development, etc.; is assigned special assignments in addition to regular duties (warrant entry, NIBRS entry etc.); may be assigned to communication functions (SOP’s, Hyper-Reach).

• Is an instructor in communications disciplines (EMD, CTO, etc.).

• Advises necessary personnel of major situations and incidents. Utilize all resources to notify appropriate command staff, leaders, and other agencies for mutual aid.

• Interacts with members of the community, law enforcement, medical agencies, fire agencies and personnel from other agencies as necessitated by work assigned.

• Promptly and efficiently dispatches appropriate response to emergency situations.

• Performs the duties of an Emergency Communication Dispatcher as needed due to staffing shortages or other situations as they arise.

• Troubleshoots errors within software, hardware and any issues that arise within the center. Submits support tickets to multiple vendors and supervisor for tracking and repair.

• Works with State courts to submit accurate warrants. File, log, process conditional documents and track all required steps necessary. Read reports, verify information, and endure accurate, complete and timely procedures are followed including retention schedule standards.

• Provides Emergency Medical Dispatch (EMD) per state guidelines when dealing with injury or health related incidents.

• Provides assistance and/or information to the hearing impaired utilizing the TDD equipment. Ability to work with language interpretation services and rely information accurately and concisely.

• Maintains continued educational standards. Attends trainings on/off property to improve and build upon skills that relate to 911 standards, radio standards, CPR and First Aid and much more.

• Must be able to operate and maintain various office equipment including multiple computers, printers, copy/fax machines and phone systems at a high level.

• Prepares briefings for following shift.

• Works efficiently, independently and accurately in the absence of supervision.

Supervisory Duties (50%)

• Provides day-to-day leadership, mentoring, direction and supervision to communications staff. Guides, trains, develops and coaches employees in the accomplishment of their duties and professional goals. Provide instruction through classroom training to employees and outside agencies.

• Acts as the Training Coordinator in conjunction with government organizations maintaining employee training records, including the Communications Training Program for the Communications Division; and maintaining and updating the training manuals and evaluation program as necessary.

• Assist in cleaning and maintaining the Communications Center as needed. Coordinate cleaning plans to ensure that the center is a safe and sanitary environment, while also keeping the equipment free from dust or other threats to cause malfunction.

• Knowledge of best practices for the application of computer systems and software programs for public safety emergency communications dispatch including CAD/RMS/JMS software.

• Develops and maintains the staffing schedule, making sure all shifts are covered in the Communication Center.

• Review CAD reports, Emergency Medical Dispatch (EMD) reports and (Colorado Crime Information System (CCIS)/National Crime Information Center (NCIC) entries to ensure employee performance standards.

• In conjunction with the Emergency Communications Dispatch Director, formulates, reviews and enforces the Communications Division policies, procedures and guidelines. Reviews all policies to maintain acceptable standards and practices for the division. Proposes updates of policies to the Emergency Communications Dispatch Director. Holds subordinates accountable to these standards.

• Document employee recognition, coaching, counseling and reviews throughout the year. In conjunction with the Emergency Communications Dispatch Director, completes employee evaluations.

• Manage and provide continuing education and training for department employees; keeping up to date on the professional and technical skills needed to provide quality enhanced 911 and public safety answering point services.

• Functions as CCIC Co-Coordinator, developing procedures and guidelines that are in compliance with CBI and FBI standards.

• Maintains voice and logs in the recorder system, creates audio files upon request, following office protocols and maintains accurate records of release.

• Coordinate with vendors who provide hardware and software components to the Communications Division.

• Submit and track repair orders for the hardware and software for the Communications Division

• Process orders and track inventory to ensure division supplies and equipment are stocked.

• Redirect phones and radios for emergency relocation. Coordinate and set up emergency communications as needed.

• May assist the Emergency Communications Dispatch Director and conduct interviews and testing process of applicants.

• Supervise staff in a professional and objective manner. Maintaining effective working relationships with subordinates, co-workers and other agencies.

• Coordinate, schedule and prepare for community events. Provide educational materials and interactive tools for the proper use of 911.

• Perform all duties with minimal supervision

Additional Job Duties: (1%)

• Performs other appropriate duties as assigned by the Emergency Communications Dispatch Director, Undersheriff or Sheriff and any duties needed to stabilize an emergency situation.

• May participate on various internal and external committees and boards as a representative for the Sheriff’s Office.

Hours:

• Must be available for shift-work (including weekends, nights and holidays), for on-call coverage, and subject to overtime work as necessary. Shifts are designed to cover 24-hour operations, 7 days a week, 365 days a year. May work alone at times. Current shifts are four 10-hour shifts and are subject to change dependent on staffing levels and center needs. Must be able to respond in a timely manner to the Communications Center for any call-outs or to assist in any incident when called upon and provide dispatch services and/or supervision for all shifts.

Salary : $10 - $27