Account Manager

Our Company:

Gilson has been in the graphic arts industry for over 75 years and is anticipating a rapid expansion in the 5 years. The business is led by second-generation owner Dave Gilson and is privately held. Mr. Gilson is committed to continual investment in the business, and pours a majority of the profits into technology, equipment, and employees through his generous profit-sharing program.

We’ve grown from a local commercial print company into a full-service marketing support operation, offering Fortune 1000 companies across the country the ability to create, produce, and deliver marketing collateral to their customers and end-users in a true one-stop shop environment.

• We provide value-added services like creative design, structural engineering, and document composition.
• Our production floor manufactures printed goods on press equipment geared towards paper, synthetic, and corrugate substrates.
• We strive to grow our talent from within, and many of our management and supervisor level employees have earned their positions through hard work and by demonstrating a willingness to help grow the business.

OBJECTIVE

As a member of the Gilson Sales Team, the Account Manager will focus on retaining and increasing business within a select group of established customers. The primary responsibilities include building customer loyalty, acting as a team leader, and coordinating resources within the company to ensure exceptional service across all departments.

SUPERVISOR

Position reports to the Sales Managers.

ROLES AND RESPONSIBILITIES

Work alongside Sales Managers, Estimating, and Customer Service Teams to:

• Handle production specifications, job planning/estimate requests, project management, production team questions, and invoicing of all jobs associated with a select number of accounts

• Attend client meetings to discuss new project initiatives

• Manage account relationships, communicate client deadline expectations and/or delays

• Be responsive & available to clients to build customer rapport

• Develop knowledge of Gilson’s products and services to facilitate successful Account Management efforts

• Seek new relationships within existing accounts to sell additional services / prospect new areas of business

• Use our CRM tool to report information about current and prospective clients, keep track of daily communications, and participate in current Marketing initiatives

• Be an avid spokesperson for Gilson, representing the company in a consistent professional manner

• Local and intermittent National travel anticipated

REQUIREMENTS

To successfully perform this job, an individual must be able to fulfill each role and perform each responsibility listed above. The following qualifications are representative of the education and training, experience, attitude, knowledge, and skills required.

Education and Training

• Bachelor’s degree, associate degree, or equivalent knowledge, skills, and abilities preferred

• Participation in a variety of professional training programs

Experience

• Sales or Project Management in the print or marketing industries is preferred but not required

Attitude

• High expectations of self and others

• Demonstrated commitment to quality

• Proven record of exceptional customer service

• Positive attitude with internal and external customers

Knowledge and Aptitude

• Proficient with Microsoft® Office, CRM, and MIS software

• Being well versed in using Microsoft® Teams or similar Virtual Meeting Platforms

• Strong analytical and trouble shooting skills

Skills

Communications Skills

• Communicate effectively with people from varied abilities, backgrounds, and cultures

• Read, analyze, and interpret written information, diagrams, and schedules

• Write effective business correspondence – emails, memos, reports, and procedures

• Present information verbally and respond to questions

• Deal successfully with difficult people and/or situations in a timely manner

Leadership Skills

• Work as a member of the Sales Team

• Set sales goals and develop action plans

• Build effective working relationships with others

• Inspire people to take action

• Make decisions and solve problems in conjunction with management

• Manage multiple projects concurrently

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Work Location: In person

Salary : $45,000