What are the responsibilities and job description for the Customer Service Representative position at Gilson?
Job Summary
We are seeking a highly skilled and detail-oriented Customer Support Coordinator to join our team at Gilson. In this role, you will be the primary point of contact for all inbound calls, ensuring exceptional customer service and timely issue resolution.
The ideal candidate will have 1 year of experience in telephone customer service or inside sales, with a strong background in communication, data entry, and technical skills. They will possess excellent typing skills, proficiency in Microsoft Word and database applications, and the ability to work well under pressure.
Responsibilities include:
- Managing orders, inquiries, and relationships with customers
- Providing outstanding support to external and internal customers
- Reviewing orders for accuracy and potential issues
- Developing basic technical knowledge of products and procedures
- Updating Salesforce.com CRM system and creating cases as required
We offer a dynamic and fast-paced environment where you will have the opportunity to grow and develop your skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
