What are the responsibilities and job description for the Help Desk Specialist position at Gilson?
Job Description
The Customer Support Coordinator at Gilson is responsible for providing exceptional customer service and support. This role involves managing customer inquiries, processing orders, and developing a strong understanding of our products and procedures.
Main Duties
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Manage customer orders, including processing sales orders, returns, and internal transfers.
- Provide technical support and answer customer questions regarding product availability and pricing.
- Collaborate with the Sales and Service teams to ensure seamless customer relationships.
Requirements
- Demonstrated ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and database applications.
- Experience in customer service or inside sales is preferred.
