What are the responsibilities and job description for the Support Coordinator Professional position at Gilson?
About the Role
The Customer Support Coordinator plays a critical role in ensuring the satisfaction of Gilson's customers. This position requires a high level of professionalism, attention to detail, and effective communication skills.
- Handle customer inquiries and resolve issues in a prompt and courteous manner.
- Manage customer orders, including processing sales orders, returns, and internal transfers.
- Provide technical support and answer customer questions regarding product availability and pricing.
- Develop a deep understanding of Gilson's products and procedures to provide exceptional support.
- Foster strong relationships with the Sales and Service teams to ensure seamless customer experiences.
Essential Requirements
- Demonstrated ability to work in a fast-paced environment.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and database applications.
- 1 year experience in customer service or inside sales.
