What are the responsibilities and job description for the Support Services Coordinator position at Gilson?
About the Role
Gilson is seeking a talented Customer Support Coordinator to join our team. As a key member of our Sales and Service organization, you will play a critical role in delivering excellent customer service and support to our external and internal customers.
Your primary responsibilities will include:
- Answering phone calls and responding to customer inquiries
- Processing sales orders, returns, and other customer requests
- Managing customer data and updating our CRM system
- Developing and maintaining knowledge of our products and services
- Collaborating with cross-functional teams to resolve customer issues
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work well under pressure and prioritize tasks effectively.
We offer a competitive compensation package and opportunities for career growth and development in a dynamic and supportive environment.
