What are the responsibilities and job description for the Customer Service Representative position at Giltner Transportation?
ob Position: Customer Service Representative
Location: Jerome, Idaho
Employment Type: Full-time
Benefits: Benefits include medical, dental, vision, paid time off, and a 401(k)
Business: Transportation Company
Customer Service Representative Job Responsibilities
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Answer phones
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Perform general customer service by responding to emails, scheduling appointments, giving rate quotes, status of shipments, helping customers correctly fill out bills of lading.
- Respond to customer issues.
- Handle inquiries from associates of Giltner by responding to emails, completing reports, etc.
- Perform computer functions using Microsoft Office to complete reports, spreadsheets, emails, memos, look up information, etc.
- Must communicate well through many forms such as phone, email, face to face, etc.
- Creates, maintains and enters information into databases using company/internal freight monitoring system(s).
- Complete forms and reports in accordance with company procedures.
- Responsible for maintaining open and concise communications to ensure a satisfactory customer service experience.
Customer Service Representative Qualifications
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Legendary Customer Service Skills.
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High Attention to Detail.
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Excellent Computer Skills.
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Work Ethic Second to None.
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Experience in the Trucking and, or Logistics Industry preferred.
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Willing to train the right person.
What We Offer
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Opportunity for Professional & Personal Growth
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Medical, Dental, and Vision Insurance
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Flexible Spending Account
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Aflac
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401(k)
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Wellness Benefit Program
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PTO
Who We Are
At Giltner Transportation, we move freight safely while treating ever load as an opportunity to demonstrate our high quality, dependable service. Our company prides itself on consistently providing service that exceeds 98% on-time throughout the country. Giltner operates 200 state-of-the-art tractors and trailers of which we can track location and temperature of every load via satellite. Our people, technologies, and business practices are among the best in the trucking industry and we strive to give our customers a simple and reliable shipping solution.
Giltner Transportation - The Better Move.
