What are the responsibilities and job description for the Field Service Support Specialist position at Girbau North America?
Job Description
Job Description
What it’s Like to Work Here
Friendly”, “family-oriented”, “collaborative”, “fun”, “flexible” … we asked our team, and these are just a few words used to describe what it’s like working at Continental Girbau West. Our team members all share a positive attitude and passion and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth, have resulted in an industry-low turnover rate. Don’t miss out on this rare opening with us!
A Day in the Life as a Field Service Support Specialist
As a Field Service Support Specialist, you will be responsible for providing on-site technical and service support to customers, ensuring that their equipment is functioning optimally. This role involves travelling to customer sites to troubleshoot, diagnose, repair, and conduct maintenance on equipment, as well as ensuring customer satisfaction through effective communication and problem-saving. Additionally, this position is responsible for assisting with the shipping and receiving of parts and equipment orders and maintaining the overall efficiency of warehouse operations.
- Prepare equipment and assist with the installations at customer sites.
- Diagnose and perform repairs to resolve technical issues with customer equipment on-site.
- Organize and maintain the warehouse in a clean and orderly manner.
- Operate warehouse equipment such as forklifts, pallet jacks, and hand trucks safely.
- Assist customers in-person or via phone with parts order / shipment inquiries.
- Pick, prepare, and package parts accurately for outgoing shipments.
What You Need
What Makes You Stand Out
Competitive benefits package for full-time employees :
