Recruitment Manager

Position Summary

The Membership Recruitment Manager is responsible for ensuring consistent execution of comprehensive year-round recruitment, outreach and retention plans, goals, and objectives for membership growth and participation while providing excellent member service in an assigned territory. Covers membership gaps council wide as business needs dictate.

Position owns the conversion of leads to membership, recruitment training and facilitation of best practices, and collaborates with member experience regarding timely placement within territory. 

Champions membership engagement around recruitment, outreach, retention, community partnerships, membership communication/marketing tools, and growth and retention results, ensuring diversity, equity, inclusion and accessibility for all girls. Manages and supports volunteers in territory that support membership recruitment efforts.

Major Accountabilities - Membership Recruitment and Outreach within Assigned Territory

• Monitors membership leads in Salesforce and follows up within established council timelines to close and move leads through conversion to close.
• Monitor, evaluate, execute, and provide feedback that informs strategies developed for membership and outreach retention and growth.
• Collaborate with Member Engagement Manager within the same territory to anticipate needs and provide support to new members. 
• Cultivates community opportunities and relationships to address needs and deliver the Girl Scout Leadership Experience through alternative methods. For example, our outreach program.
• Understand and execute sales methodology and processes to meet or exceed annual membership goals.
• Provides high quality customer service by contacting potential members, answering inquiries, clarifying desired information, researching, locating, and documenting findings through the Salesforce platform in a timely manner.
• Cultivates, develops, and engages others (existing membership, communities, schools) in assigned territory to increase awareness, participation, and growth of membership. 
• Through knowledge and understanding of demographics, market data, and membership trends, research and recommend innovative ways to recruit and add a broader range of diverse members within territory.
• Other duties as assigned.

Major Accountabilities-Leadership

•  Actively and consistently demonstrates, through example, our council culture by holding self-accountable for results, holding the whole, assuming good intent, taking in ideas without judgment, embracing conflict and disagreement, speaking truth in a constructive way with a goal for mutual resolution, and staying focused on our mission.
• Consistently demonstrates service excellence and positive interpersonal relations in communicating with others including team members, volunteers, and community members.

Qualifications

• Associate’s degree, Bachelor’s degree preferred, in related field such as education or recruitment/sales.
• 3 years of progressive responsibility in sales, marketing, community relations, or demonstrated success working with volunteers or leading teams; and/or equivalent combination of education and experience.
• Demonstrated passion and enthusiasm for the Girl Scout Mission. Ability to authentically connect to and persuasively communicate the Girl Scout Mission and impact required along with a high level of customer service skills and results orientation.
• Demonstrated understanding of and commitment to successfully implementing and communicating sales methods and techniques.
• Self-starter with exceptional written, verbal, listening and interpersonal skills with the ability to be diplomatic, persuasive, and build support and commitment.
• Proficiency in or ability to learn Microsoft Office products.
• Ability to work a flexible schedule that includes regular travel, night and weekend hours across the assigned territory as needed.
• Valid, current driver’s license required.
• Ability to maintain active, paid membership in the Girl Scout Movement annually.
• Must be able to successfully complete required pre-hire criminal background and motor vehicle screenings.

Working Conditions/Physical and Safety Requirements

• This position will work in normal business or remote office environment conditions.
• Ability to lift, move, transport up to 30 lbs. occasionally.
• Constantly operates a computer and other office equipment.
• Ability to move self into different positions to accomplish tasks.
• Ability to sit or stand for long periods of time required.