Development Coordinator

JOB DESCRIPTION

Development Coordinator

SUPERVISOR: Development Director

DEPARTMENT: Development

FLSA STATUS: Non-Exempt

LAST UPDATED: 03/10/25

POSITION SUMMARY

Provide a full range of administrative and organizational support for the Development department. Manage and maintain the ongoing use of the donor database while ensuring the integrity and quality of the data. Implement a robust prospect research initiative. Provide data analysis and coordination of all development research, and database systems. Assist in donor communication, stewardship, coordinate United Way communications and processes, event coordination, and support tasks as needed. Interact with all levels of the organization, respond well to pressure, be resourceful and efficient, and maintain a high level of professionalism and confidentiality.

MAJOR ACCOUNTABILITIES

• Manage all aspects of the donor database while ensuring accurate data entry, process all gifts and acknowledgments, establish tracking protocol for matching gifts, and assignment of donations to troops and service units where applicable. Reconcile donor database with Finance monthly.
• Identify and apply procedures to safeguard data security; develop standards and policies for data entry and ensure compliance.
• Design and produce donor CRM reports, queries, and exports. Provide expert analysis to determine development needs and solutions; manage data presentation and analyses.
• Develop and implement procedures for producing and maintaining accurate prospect research; create prospect research of donors with prioritization.
• Create research profiles on new prospects and current donors using print, electronic media, and other sources to support the Development Director's efforts in their cultivation, solicitation, and stewardship strategies.
• Prepare all donor mailing lists: annual campaigns, direct mail, invitations, and other electronic and printed mailings
• Stay informed through training and abreast of industry best practices and strategies.
• Develop and maintain a basic procedures manual for CRM that ensures the protection of sensitive donor information. Provide training to new and existing staff on CRM.
• Provide support for grant research, submissions, tracking, and reporting.
• Track and report monthly and/or quarterly on Council trusts and funds at community foundations and other foundations.
• Represents the Development Department for Audits, along with community events and programs
• Active participation in the development of an environment that fosters diversity, equity, inclusion, and access through words, actions, and attitude.
• Partners with the Development Director on cause marketing strategies curates partners implements programs, and shares outcomes.
• Collaborates with all departments to plan, implement, and evaluate signature fundraising events.
• Coordinates other duties as assigned.
• In keeping with our commitment to the Girl Scouts Law and Promise, our council places particular emphasis on teamwork, investment in the success of the organization, and commitment to each other. To align with those values, we expect that all team members will actively engage in ‘all call’ endeavors as announced by the organization periodically. There are times throughout our year when the work of other departments becomes heavy and/or critically timely. In the spirit of teamwork, we require that requests for assistance be met with collaborative enthusiasm by all team members. Examples may include but are not limited to—membership recruitment/renewal campaigns and efforts, product program logistics and support to include cookie cupboards and volunteer assistance, volunteer appreciation and engagement, retail inventory and delivery (among regional offices), program signature event participation, and support, and property maintenance/improvement as requested.

SUPERVISORY ACCOUNTABILITIES

Staff: None

Committee(s): None

CULTURAL EXPECTATIONS

Professionalism - complying strictly with corporate policies and procedures; conducting oneself with integrity, reliability, and accountability; demonstrating pride in attention to day-to-day work and processes; representing the organization well and being committed to its mission; developing and maintaining relationships with a spirit of inclusion and respect; exhibiting courtesy and attentiveness to the thoughts, feelings, and ideas of others; engaging in courageous conversations by being able to engage considerately with others; representing the organization appropriately and effectively with your words, actions, and appearance.

Timeliness - being accountable to deadlines and schedules; holding oneself to a high standard of punctuality and preparedness; optimizing personal timetables to accelerate organizational workflow and prevent/reduce inefficiencies of time, resources, and talent; being available and accessible during work hours; showing up for work on time and when you should.

Organizational Citizenship - being a productive member of the organizational team; contributing to the collective whole of the organization; having a commitment to the success of the organization, as well as your member department; devoting yourself to the advancement of our collective mission.

Environmental Respect - demonstrating respect and care for all organizational property and facilities; engaging in practices that support a welcoming and productive workspace; remaining mindful and sensitive to the needs/feelings of other team members; doing your part to keep property and facilities clean, uncluttered and well-maintained to support an optimally operational environment; dedicating yourself toward the Girl Scout ideal of ‘leaving a place/space better than you found it; conserving energy and resources whenever possible.

Possibility Thinking - striving to contribute to a ‘next-level’ mindset regarding organizational objectives; engaging in innovative work plans to achieve goals; participating in discussions and seeking input regarding problem-solving measures; exhibiting creativity and a willingness to try new things to achieve results.

KNOWLEDGE AND CREDENTIAL QUALIFICATIONS

Required

• Bachelor’s degree, with an emphasis in Business, Communications, Marketing or a related field
• 2-3 years of related experience
• Working knowledge of Donor CRM Solutions e.g. Razor’s Edge, Donor Perfect, etc.

Preferred

• Experience in a non-profit setting
• Knowledge of Girl Scout Leadership Experience

ABILITY AND SKILLS

• Ability to work independently and accurately under the pressure of multiple deadlines, and exceedingly well organized and flexible.
• Excellent Microsoft Office computer skills (Word, Excel, PowerPoint, Outlook).
• Strong database administration skills. Working knowledge of CRM preferred. Willingness to achieve CRM certification during the first year.
• Expert-level written and verbal communication skills, strong interpersonal skills, and exceptional customer service skills.
• Exceptional attention to detail including thoroughness and follow-up.
• Excellent interpersonal skills, including the ability to work successfully with colleagues, donors, administrators, and volunteers.

OTHER REQUIREMENTS

• Valid driver’s license and safe driving record
• Willingness to work a flexible schedule, including some nights and weekends
• Registration as a member of Girl Scouts – Diamonds of Arkansas, Oklahoma and Texas

PHYSICAL REQUIREMENTS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:

• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.

**To apply for this position, please go to: www.girlscoutsdiamonds.org

Required

• Bachelor’s degree, with an emphasis in Business, Communications, Marketing or a related field
• 2-3 years of related experience
• Working knowledge of Donor CRM Solutions e.g. Razor’s Edge, Donor Perfect, etc.

Preferred

• Experience in a non-profit setting
• Knowledge of Girl Scout Leadership Experience

OTHER REQUIREMENTS

• Valid driver’s license and safe driving record
• Willingness to work a flexible schedule, including some nights and weekends
• Registration as a member of Girl Scouts – Diamonds of Arkansas, Oklahoma, and Texas