Customer Support Representative

We are looking for a Customer Care / Membership Placement Specialist at our new Girl Scout DreamLab in Sheffield!

Our Membership Placement Specialist is primarily responsible for initiating contact and facilitating registration for potential members who have expressed interest in joining Girl Scouts and for providing the highest level of customer service to all members, both external and internal. The Membership Placement Specialist is the first point of contact for inquiries via phone, email or in person. The Specialist is responsible for providing the highest level of customer service to all members, both external and internal. The employee provides support to GSNEO members / volunteers as needed to effectively administer the goals of GSNEO.

Responsibilities :

Supports the conversion process from a lead to member / volunteer through a streamlined, customer-friendly process that meets the customer’s needs.

• Track and manage communication with current and potentials members to close leads

and complete renewals using Volunteer Systems ( CRM).

Supports functions of a multi-channel contact center. Answers incoming calls / requests; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.

Seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement. Maintains a customer-centric environment in public areas of council facilities.

Supports the operation of their assigned service center with efforts such as the opening and closing of building, processing mail, maintaining office supplies and orders through approved channels, and reporting on property maintenance issues. Provides Retail Shop coverage as needed.