What are the responsibilities and job description for the Front Desk and Shop Associate position at Girl Scouts of Northern New Jersey?
Description
The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project.
We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members.
We are looking for a passionate full-time Front Desk and Shop Associate to join our team in Paramus, NJ. Reporting to the Director of Retail Operations, they will be the first point of contact to the Paramus Service Center, welcoming and assisting customers and providing support to volunteers and other staff.
Essential Duties and Responsibilities
- Greets visitors and provides high quality services to all internal and external customers (Girl Scout members, parents, staff, etc.) by portraying a positive image of Girl Scouting.
- Rings up and assists customers with sales in the council shop.
- Maintains the shop appearance to GSNNJ standards.
- Works with the Director of Retail Sales to identify trends and to promote and stimulate the sale of Girl Scout merchandise while meeting the needs of girls, parents, adult members, and visitors.
- Monitors inventory, proposes orders for approval, restocks, and relays needs to the Director of Retail Sales.
- Responsible for receiving, recording, and reconciling daily cash and credit card receipts to ensure correct financial accounting. Generates reports at the end of the day.
- Performs general administrative duties, using computer and software applications as required to complete tasks.
- Receives and records all money other than shop purchases.
- Handles customer complaints and requests in a professional and calm manner.
- Processes daily mail operations, lending library, flag rental loans, certificates of insurance, Plan 2 insurance, and assists program and product sales when needed.
- Demonstrates a quality customer service attitude at all times.
- Performs other duties as assigned.
Requirements
- Associate degree (or equivalent experience) in a related field.
- Knowledge of and experience with customer service, retail and/or sales.
- A positive attitude, integrity, and interest in helping girls reach their fullest potential.
- Excellent organizational skills, strong written and verbal communication skills, and active listening skills.
- Ability to be creative and flexible in responding to changing priorities and emerging needs.
- Ability to manage time effectively, prioritize and meet deadlines, and to manage several activities simultaneously.
- Ability to work independently with limited supervision.
- Membership in GSUSA is required upon employment.
- Ability to lift and move up to 30 pounds.
- Ability to work a flexible schedule including some evenings and weekends.
- Valid driver’s license, reliable automobile, and auto insurance.
Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Salary : $20
