Membership Manager (Hybrid)

Description

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project.

We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members.   

Position Summary: The Membership Manager is responsible for developing and executing effective recruiting and retention strategies to grow girl and adult membership and support continued engagement of existing membership across the jurisdiction. Responsible for securing and maintaining girl and adult volunteer participation. Developing community partnership opportunities, with a strong focus on faith based groups, in order to implement Girl Scouting within areas defined by demographic and strategic needs.

Primary Responsibilities: 

· The towns that this role is primarily responsible for are in South Passaic County and North Bergen County, however, they need to have the ability to cover Membership Management work and events across the jurisdiction in Bergen, Morris, Passaic, Sussex, and Northern Warren counties when needed.

· Achievement of individual targeted goals as part of overall council membership goal for girls and adults. Development and implementation of membership and retention strategies in all required areas.

· Designs a comprehensive plan for girl and adult membership growth in targeted areas by researching market data, membership and demographic trends, geographical opportunities and other pertinent information relevant to areas of the jurisdiction.

· Implements membership recruitment marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals including cultivation and organization of communities to result in increased girl and volunteer leads.

· Cultivates and maintains relationships with appropriate community leaders, organizations, and business to support recruitment efforts within targeted areas and to positively impact membership growth and retention.

· Establishes initial contact with potential leads, verifies level of interest and gathers relevant details for Membership Support to input to Salesforce.

· Analyzes a variety of data and prepares action plans and schedules to identify specific targets and to project the number of contacts to be made in order to meet new membership and renewal goals.

· Collaborates cross functionally, with a focus on Member Experience, Membership Support and Community Engagemet.

· Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to potential and existing members of the council.

· Works with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment and retention strategies.

· Helps foster and implement the council’s policy to strive for a volunteer, employee and program participant population reflective of the area’s religious, racial, ethnic, social and economic diversity.

· As is the case with all our roles at the GSNNJ council, we are a small and passionate team of lifelong learners who jump in to support our staff across departments. As opportunities present, we expect our staff at all levels to participate in organizational initiatives and support our mission of serving girls. All staff are required to promote and assist with council-wide programs, activities and public relations.

Staff members are accountable for achieving their performance goals that collectively enable GSNNJ to reach our council goals. Each staff member is expected to take an active role in all areas of operations, especially by being alert to opportunities to identify and engage potential volunteers, girl members, donors, vendors, collaborators, etc. and providing contact information to the appropriate staff person.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Requirements

  Education, Skills, Experience Requirement:

· Bachelor’s degree or equivalent experience in related field.

· Proficiency in a second language (preferably Spanish)

· Sales or recruitment experience and knowledge of Girl Scout policies and procedures preferred.

· Experience working with faith based groups

· Excellent organizational skills, strong written and verbal communication skills, and active listening skills.

· Exceptional time management capability to work in fast paced environment and handle multiple tasks and deadlines.

· Ability to work a flexible schedule including evenings and weekends.

· Ability to locate, research and analyze in-house and external data to support membership growth.

· Superior verbal communication/presentation skills; confident, friendly, social and outgoing.

· Ability to speak to small and large groups.

· Proficiency in Microsoft Office Suite; able to learn, understand and apply tools in Salesforce to ensure all leads are entered into the system.

· Ability to lift and move up to 30 pounds.

· Membership in GSUSA is required upon employment and annually thereafter.

· Ability to work primarily on the road with minimal in-office time; familiarity with demographics and trends in coverage area.

· Valid driver’s license, reliable automobile and auto insurance.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.  

Salary : $45,000 - $47,000