Sales Associate

About Us

GIRL SCOUTS OF THE USA

Founded in 1912, Girl Scouts of the USA is the preeminent leadership development organization for girls, with 2.5 million members—1.8 million girls and 800,000 adults. Girl Scouts is the leading authority on girls’ healthy development, and builds girls of courage, confidence, and character who make the world a better place. Today, and spanning coast to coast and across the globe, Girl Scouts of the USA is the largest girl focused organization in the United States and a household recognized brand. Many know the organization from its iconic Girl Scout Cookies (yes, they’re delicious!), but Girl Scouts is so much more.

As a mission driven nonprofit organization, Girl Scouts of the USA has been championing girls as they discover their dreams and work together to change the world. From navigating a rocky hiking trail to advocating for climate justice, Girl Scouts of all backgrounds and abilities can be themselves unapologetically as they rise to meet new challenges and discover the issues that matter most to them. GSUSA describes themselves as a team of doers, innovators, problem-solvers, creators, and dreamers collaborating to support Girl Scouts in 111 local chapters and 152 countries and engaging 50 million alumni.

Everything Girl Scouts do builds their curiosity, kindness, and can-do spirit. The Girl Scout community means girls are building their self-confidence by making friends, finding adventure, giving back to their communities, gaining leadership skills, having fun, and earning awards for their achievements. Notably, Girl Scouts of the USA believes their programs should positively impact not girls, but their families too. That’s why 91% of caregivers say Girl Scouts is welcoming to families of all kinds; 83% of families say Girl Scouts connects them to something bigger; and 8 in 10 families say they value being part of the larger troop community. Engagement with Girl Scouts USA means better academic, social, and leadership outcomes for girls and their networks. 

The Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the general public. The team also collaborates closely with external vendors, sponsors, and external agencies.

You Will

The Sales Associate for Girl Scout Central at GSUSA National HQ is primarily responsible for excellent customer service to the external and internal customers. The external customer includes but is not limited to council membership for the tristate area, visitors to the national headquarters and internal customers. The incumbent will also assist in operations and merchandising of the National Headquarters retail store on an as needed basis.

As one of the focal points for visitors to the national headquarters, the shop and staff are reflections of the Girl Scout brand to these visitors.  The incumbent in this position is an ambassador of the Girl Scout movement and is required to be knowledgeable about Girl Scouts and maintain the shop as a representation of the brand through maintaining a well-stocked, clean and organized sales floor. 

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities

Provide outstanding customer service.

Ensure store is opened on time and secured at night following open and close procedures on an as needed basis.

Ensure that registers are properly opened and closed with access to the safe on an as needed basis.

Assist in the overall store merchandising execution to create Girl Scout brand awareness and drive sales through thoughtful and effective displays.

Assist in the operational functions of the store including operating point of sale, daily sales reporting, and general maintenance of the store. 

Be involved in stock control through assisting in regular cycle counts and any annual inventory(s).

The Sales Associate will assist in the execution of shop events, activities, and promotions to drive additional traffic and sales to the Girl Scout Central.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Required Competencies

Excellent customer service skills based on a basic understanding of customer service concepts and exercising tact and an appropriate sense of urgency when dealing with retail customers and colleagues at GSUSA

A good understanding of established processes and procedures in the retail store environment and customer service areas.

This includes POS and Inventory Control systems

Fosters innovation by seeing opportunities, not just issues or problems as well as focuses on continuous learning and development

Strong written and verbal communication skills

Required Technical Skills

Moderate computer skills

Office 365 proficiency emphasis in Word, PowerPoint and Excel

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The position requires duties that include but are not limited to merchandising and replenishment, maintaining the cash wrap - all which requires physical activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• This environment is a retail store and requires ability to stand for periods of time, stock shelves and lift up to 25 pounds.

WORK ENVIRONMENT: This job operates in a retail and professional office environment.

• As customer facing part of the organization, the position requires wearing Girl Scout adult uniform components that will provided upon hire.

Hourly Range $15.00 - $20.00 

FEATURED BENEFITS:

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:  

GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage 
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 
• Access to Employee Engagement Groups  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT: This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK:This is a full-time position. Our store opens daily, which requires early morning and evening flexibility as well as occasional availability for events and overtime as needed for a 35-hour week schedule. Store hours are subject to change. Occasional evening and weekend work is required as job duties demand.

AAP/EEO Statement:  GSUSA is an equal employment opportunity employer.

You Need

Associates Degree or Equivalent Experience

Minimum of 3-4 years of retail or customer service experience

Salary : $15 - $20