What are the responsibilities and job description for the Customer Care & Retail Specialist position at Girl Scouts of Wisconsin - Badgerland?

Description

Position Summary

You : Helpful. Organized. Customer-focused. Friendly! Us : Avidly looking for you! Members, supporters and colleagues visit our Girl Scout Leadership Center in Madison and we are seeking someone to welcome them! As a Customer Care & Retail Specialist, you will serve customers shopping in our Girl Scout store, respond to phone calls and emails, and fulfill orders for our online store. Helping a Kindergartener pick out her first Girl Scout Daisy uniform is one of the best feelings and something you will get to do regularly! We are seeking a people-person who connects with members and volunteers who can also manage the details of a store and front desk-deliveries, mail, inventory and perhaps even connecting a parent with their Girl Scout's special stuffed someone they forgot under their bunk at camp. You will represent Girl Scouts to all who shop in our store and visit our Leadership Center.

Essential Duties and Responsibilities

Welcome and build relationships with volunteers, members and others visiting the Girl Scout Leadership Center.
Delight customers with excellent service.
Complete retail transactions with a high level of efficiency and accuracy.
Create attractive and tidy merchandise displays in the retail store.
Monitor shop inventory levels and work with Retail Manager to order as needed.
Fulfill and ship online retail orders.
Maintain an organized front-desk area, managing incoming and outgoing mail, packages and orders.
Accurately complete retail paperwork such as purchase orders and daily deposits.
Work with colleagues leading Girl Scout events to order and distribute the badges earned.
Provide a retail shopping experience at Girl Scout programs held at Leadership Centers, camps and other venues.
Respond to phone calls and emails from members and customers, using council resources to find answers and provide assistance, logging interactions in Salesforce.
Assist customers with general questions about Girl Scouts and our mission.
Be or become a registered member of the Girls Scouts of the United States of America; have a working knowledge of Girl Scout philosophy and programming and be committed to the Girl Scout mission. Prior Girl Scout experience is not required.
Spanish / Bilingual skills a plus.

Education or Experience

Minimum of one year successful work experience in a retail and customer service role.

Excellent customer service and people skills.

Retail experience assisting customers and maintaining accurate inventory using a point of sale system.

People-focused work-style with an ability to connect and build relationships.

Strong computer skills and Microsoft office experience required. Customer relationship management systems, such as Salesforce, preferred.

Other Requirements

Must be able to occasionally work irregular hours, including evenings and weekends for Girl Scout events.

Possess a valid driver's License and proof of insurance.

Must be able to work both in an office setting and independently off-site.

Travels throughout council jurisdiction 10% of working time; overnights, rare.

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand :

Prolonged periods sitting at a desk and working on a computer.

Operate office equipment manually.

Must be able to lift and / or move up to 25 pounds at times.

Individual Core Competencies

Adaptability : Accepts criticism and feedback, adapts to changes in the work environment, changes approach or method to best fit the situation, and manages competing demands.

Communications : Exhibits good listening and comprehension, expresses ideas and thoughts in written form and verbally, keeps others adequately informed, and uses appropriate communication methods.

Customer Service : Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.

Dependability : Commits to doing the best job possible, follows instructions and responds to management direction, keeps commitments, meets attendance and punctuality guidelines, and responds to requests for service and assistance.

Cooperation : Displays positive outlook and pleasant manner, establishes and maintains effective relations, exhibits tact and consideration, offers assistance and support to co-workers, works actively to resolve conflicts, and works cooperatively in group situations.

Job Knowledge : Competent in required job skills and knowledge, displays understanding of how job relations to others, exhibits ability to learn and apply new skills, keeps up to date of current developments, requires minimal supervision, and uses resources effectively.

Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

Girl Scouts of Wisconsin Badgerland is an equal opportunity employer committed to creating an inclusive and diverse workforce. We actively promote anti-racism as part of our mission and welcome applicants of all backgrounds to join us in our mission to build girls of courage, confidence, and character, who make the world a better place.

Job Type : Full-time / Non-Exempt

Expected hours : 37.5 hours per week

Hourly rate : $17-$20

Full-Time Job Benefits

Medical, dental, vision insurance

Free Short- and Long- Term Disability Insurance

Free Life Insurance 1.5x salary (additional coverage available)

403(b) Retirement Savings Plan with eligibility employer contributions

Employee Assistance Program

Paid Time Off (PTO), accrue total of 15 days the first year

Holidays observed with pay : Martin Luther King Jr's Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and all business days from December 24 through January 1

Mileage reimbursement

Professional Development reimbursement

Schedule :

Day shift

Monday to Friday

Evening shift as needed

Weekends as needed

Work Location : In person, Madison

Salary : $17 - $20

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Customer Care & Retail Specialist

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