What are the responsibilities and job description for the Troop Support Specialist - Bakersfield position at GIRL SCOUTS?
Girl Scouts of Central California South (GSCCS), offers amazing opportunities for talented, forward-thinking, innovative individuals who share our vision of helping girls and young women change the world for the better.
Girl Scouts has been equipping girls to achieve their full potential more than 100 years- and today, Girl Scouts stands as the preeminent leadership development organization for girls, with over 1 million members across the nation. At GSCCS, we serve more than 8,000 members, which includes 6,500 girls in Kindergarten through 12th grade & over 2,000 adult volunteers spanning across five (5) central valley counties : Kern, Tulare, Kings, Fresno & Madera. We have Council offices in both Fresno and Bakersfield, California.
We believe all girls should have the opportunity to reach their full potential and all girls have the power to change the world. Here's your opportunity to enhance your career while making a difference in girls' lives and in the world!
You will be joining a supportive and flexible work environment with team members who work together to champion girl ambition.
OUR MISSION : We are on a mission to build girls of courage, confidence, and character who make the world a better place.
The right candidate won't just be promoting a program. Their work will impact and change future generations!
Girl Scouts of Central California South (GSCCS) is looking for a dynamic Troop Support Specialist to join our team in Bakersfield, CA. This position will serve girls, volunteers and the community in our Council footprint; providing information how how to become a part of the Girl Scout movement and Troop availability.
POSITION SUMMARY :
The Troop Support Specialist is responsible for developing and executing effective retention strategies to retain and increase membership in assigned geographic areas. This includes retaining and recruiting girl members as well as adult volunteers to deliver and support programming. The Troop Support Specialist is also responsible for providing member and volunteer support services including the mentorship of volunteers in delivering innovative programming for girls and families to support the Girl Scout Leadership Experience.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Assists with the development and implementation of a comprehensive retention plan for girl and volunteer membership growth in designated geographic areas based on analysis of community needs, demographic data and membership statistics.
- Provides effective support services and outreach to Girl Scout Troops and volunteers in an assigned geographical region; hosting Troop and Service Unit meetings as needed.
- Follows and evaluates Troop Leader onboarding plan and serves as a mentor to volunteers in an assigned geographical region.
- Cultivates relationships with volunteers, community leaders, organizations and businesses to build a fellowship of support and promote Girl Scouting in the community.
- Serves as a liaison between members and staff to foster a culture of collaboration, inclusivity, and encouragement.
- Communicates with members and volunteers with the ability to listen, navigate difficult situations with sensitivity in a manner that is relatable and professional. Prepares action plans and communication schedules to identify and respond to specific needs of members.
- Assists volunteers in developing and delivering girl experiences that engage girls and families and supports the Girl Scout Leadership Experience.
- Provides ongoing training, encouragement, and opportunities for continued enrichment to empower volunteers.
- Assists in the development of programming, resources, and curriculum to support members and volunteers.
- Utilizes Salesforce to maintain Troop and member data and monitor volunteer eligibility.
- Utilizes Salesforce and Looker to manage members and membership retention goals.
- Provides exceptional follow-up and customer service to both internal and external customers.
- Communicates clearly through all forms of communication to ensure consistent branding, messaging, and promotion of council-wide initiatives in all customer interactions.
- Works with walk-in volunteers, community members, and parents as needed to complete paperwork, answer questions or assist as needed.
- Works with department manager to assure cross-departmental projects are collaborative and achieved successfully.
Requirements
The desired candidate will possess these qualifications :
SKILLS AND QUALIFICATIONS :
An Equal Opportunity Employer
Girl Scouts of Central California South is recognized as the leading organization for girls committed to creating a learning community where every girl has the opportunity to design a personal Girl Scout experience that enables her to have fun, pursue her dreams, explore new ideas, create lasting friendships and change the world.
Salary Description
20.19 per hour
