Technical Support Specialist

Company Description

GIT America, Inc. is the North American branch of GIT Co., Ltd., a provider of world-class diagnostic and connectivity solutions. GIT America, Inc. focuses on developing automotive service and quality-related IT systems for the North American market. The company is located in Irvine, CA.

Position: Technical Support Specialist (1)

Salary Range: $50,000~$75,000 a year

Role Description

This is a full-time on-site role for a Technical Support Specialist at GIT America, Inc. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction through effective customer support.

Requirements

• Previous experience with vehicle diagnostic systems and proficiency in handling scan tool devices
• In-depth knowledge of Hyundai and Kia vehicle systems and diagnostic procedures
• Proficient in computer
• Strong analytical aptitude and problem-solving skills
• Exceptional communication and interpersonal abilities
• Capacity to work independently and collaboratively within a team environment
• Fluency in English is required, and fluency in Spanish and Korean is a plus

Physical Requirements

• Normal office duties
• Work may require occasional weekend and/or evening work.

Responsibilities

• Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas
• Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas
• Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices
• Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality
• Collaborate with cross-functional teams to identify and implement process improvements

Job Type & Work Schedule

Full-time, Monday to Friday

Employee Benefits

• Health Insurance including medical, dental and vision
• 401K plan with company matching
• Paid vacation and sick leave
• Paid Holidays
• Annual discretionary bonus
• Complimentary lunch

Work Location

Irvine, CA 92602

If you are interested, please send your resume via email at careers@gitamerica.com

Please state which position you are applying for in the subject heading.

GIT America Inc. is an Equal Opportunity Employer.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. Duties and responsibilities could be amended at any time as the needs of the company and the requirements of the job change and the benefits listed above are subject to change at the discretion of the company.