What are the responsibilities and job description for the Cocktail Server position at Gitano NYC?
Key Responsibilities
Servers are responsible for ensuring guests have a positive experience by exhibiting unsurpassed hospitality. Duties and tasks include:
- Present menus to guests and explain how various menu items are prepared by describing ingredients and cooking methods (make recommendations upon request).
- Take guests’ food and beverage orders on order slips and enter orders into POS for transmittal to kitchen staff.
- Confirm minimum age requirements for consumption of alcoholic beverages.
- Check-in with guests to ensure that they are enjoying their meals and take corrective action if any issues arise.
- Prepare checks that itemize and total meal costs and collect payment.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by welcoming, seating, and thanking guests.
- Perform cleaning duties, such as tidying up food server stations.
- Stock service areas with supplies such as coffee, food, tableware, and linens in preparation for the next shift or large parties.
- Provide guests with information about the Seaport, including giving directions.
Desired Skills & Experience
- A minimum of two years’ experience working in a fast-paced restaurant / high volume lounge or restaurant.
- Desire and dedication to offer impeccable dining service
- Organization and multi-tasking skills
- Strong attention to detail
- Enthusiastic and outgoing demeanor
- Knowledge of principles and processes for providing guest services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to work as a team player
- Knowledge of Toast POS, or other point of sale system
- Stamina to stand for long periods of time, including walking up and down stairs
- Physical ability to lift trays of food, glasses and other objects that might be a part of daily duties.
- Open Availability
Gitano is an Equal Opportunity Employer.
