What are the responsibilities and job description for the Desktop Support Technician position at GITCS India Pvt. Ltd.?
Position: Service Desk/IT Desktop Support
Location: Bronx, NY.
Duration: Fulltime
ResponsibilitiesÂ
- Provide first-line support for hardware, software, and network issues via phone,
- email, and in-person.
- Troubleshoot and resolve technical problems related to operating systems,
- applications, and network connectivity in windows and Mac operating systems.
- Escalate complex issues to higher-level IT teams or specialized departments when necessary.
- Good Knowledge of Windows OS and Mac OS.
- Handson experience in Active Directory,Exchange,O365.
- Troubleshooting Microsoft Office applications and other application related issues.
- Record, track, and manage service requests and incidents using a ticketing system.
- Prioritize and categorize issues to ensure efficient resolution.
- Communicate with end-users to provide updates on the status of their requests and incidents.
- Assist with user account creation, modification, and deletion.
- Manage permissions and access controls to ensure proper security measures are in place.
- Help Users with password resets