Concierge Mobile IV Nurse

The Concierge Mobile IV Nurse will be responsible for the safe and efficient delivery of intravenous fluids, medications, and nutrients to clients in their homes or chosen locations. This role demands a highly personable and positive attitude, with a focus on providing exceptional customer service and education on the benefits of mobile IV hydration and vitamin therapy. The nurse will be the face of the company, representing its values and reputation with each client interaction.

Primary Responsibilities:

• Safely administer in home IV fluids, medications, and nutrients to clients
• Educate clients and prospective clients on the benefits of IV hydration and vitamin therapy for wellness, illness treatment, and overall health improvement.
• Provide a concierge-level experience for each client, ensuring a positive and personalized service.
• Communicate with clients before and after scheduled bookings to enhance their experience.
• Maintain a positive and personable attitude, focused on delivering exceptional customer service.

Main Tasks:

Daily:

• Deliver mobile IV services to scheduled clients.
• Communicate with clients pre- and post-appointment to ensure satisfaction.
• Maintain and update client records through the EMR system.

Weekly:

• Be available for on-demand IV requests, with an emphasis on weekends.
• Perform grassroots marketing and business development in the community.
• Engage in networking activities to build relationships and promote services.

Monthly:

• Order and maintain appropriate stock of medications, nutrients, and supplies.
• Review and manage client feedback to ensure continuous improvement in service delivery.
• Participate in ongoing training and stay updated on the latest products and techniques.

Skills and Qualifications:

• Exceptional communication skills, with the ability to educate and reassure clients.
• Best-in-class IV access skills, suitable for a diverse range of clients.
• Superior assessment skills to monitor client response and identify adverse reactions.
• Goal-oriented, highly organized, and capable of working independently.
• Collaborative with leadership to help further organizational goals.
• Professional appearance and demeanor, maintaining a business-like image.
• Basic understanding of technology, including apps and software used in client care.

Tools, Software, and Equipment:

• Mobile IV bag and associated intravenous equipment.
• Vital sign monitoring equipment.
• Smartphone or tablet with EMR and payment software.
• Controlled mobile refrigeration for transporting nutrients and medications.
• Team communication software for accessing information and responding to company communications.

Key Performance Indicators (KPIs):

• Administer a minimum of 8-10 IVs per month.
• Achieve high client satisfaction, measured by reviews and experience scores.
• Maintain a low rate of missed IVs, infections, phlebitis, or infiltration.

Challenges:

• Managing difficult IV access situations.
• Navigating logistical challenges in clients' home environments.
• Addressing challenging client or family personalities.
• Efficiently managing supplies and inventory.

Decision-Making Authority:

• Make go/no-go decisions for in-home IV therapy based on vital signs and client assessments, in collaboration with the medical director.
• Determine the appropriate IV treatment plan in concert with the medical director.

Role Contribution:

• Enhance the company's reputation by providing top-tier mobile IV services to the community.
• Serve as the face of the company in clients' homes, delivering a first-class experience.
• Contribute to the growth and awareness of IV therapy benefits.
• Improve client health and well-being through rapport and relationship building.

Key Outcomes and Deliverables:

• Safe and effective administration of IV therapy.
• Achieve consistent 5-star reviews for each client visit.
• Generate referrals from satisfied clients to friends, family, and the broader community.
• Build and maintain strong relationships with clients.

Compensation and Benefits:

• Large uncapped commissions and tips, with a realistic earning potential of $60-75k in the first year.
• Supplement sales commission opportunities.
• Promotion opportunities as the company expands.
• Personal growth and sales training incentives.

Job Types: Part-time, Contract

Pay: $60,000.00 - $75,000.00 per year

Work Location: On the road

Salary : $60,000 - $75,000