What are the responsibilities and job description for the Caregiver Liaison position at giv.?
Benefits of Working with Us:
We offer a competitive pay, voted best company to work for in UT, and hybrid work environment.
Key Responsibilities:
- Act as a point of contact for caregiver concerns and inquiries, ensuring timely resolution.
- Maintain and update employee records, ensuring accuracy and compliance with legal standards.
- Track new hire training and update data as needed.
- Provide new hire CPR enrollment instructions and follow up for completion.
- Provide product and service information to customers.
- Escala complex issues to higher-level support or relevant departments as necessary.
- Record customer interactions, issues, and resolutions accurately in the support system.
- Work closely with other team members and departments to resolve customer issues.
- Provide feedback on recurring issues to help improve products and services.