What are the responsibilities and job description for the Customer Support Specialist, Part-time position at giv.?
Our Mission:
We are dedicated to simplifying caregiving for individuals with disabilities through our innovative software. Our founders, with almost two decades of experience in the industry, have created a solution that streamlines every aspect of caregiving, from managing schedules and budgets to billing Medicaid and hiring employees.
Job Overview:
We are seeking a Part-Time Customer Support Specialist to provide exceptional support to our clients by assisting them with product and service inquiries, troubleshooting issues, and ensuring a positive experience with our company.
Key Responsibilities:
- Act as a point of contact for caregiver concerns and inquiries, ensuring timely resolution.
- Maintain and update employee records, ensuring accuracy and compliance with legal standards.
- Track new hire training and update data as needed.
- Provide new hire CPR enrollment instructions and follow up for completion.
- Provide product and service information to customers.
- Escalate complex issues to higher-level support or relevant departments as necessary.
- Record customer interactions, issues, and resolutions accurately in the support system.
- Work closely with other team members and departments to resolve customer issues.
- Provide feedback on recurring issues to help improve products and services.
- Flexible part-time schedule, approximately 15-25 hours per week.
Required Qualifications:
- Strong problem-solving and communication skills.
- Ability to work effectively in a team environment.
- Customer-focused attitude with a commitment to providing excellent service.
- Ability to collaborate well with others.
Education and Experience:
- High school diploma or equivalent.
- Minimum of 1 year of experience in a support or customer service role.
Why Join Us:
- Competitive Pay.
- Voted Best Company to Work for in UT.
- Hybrid work environment.
Giv is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
