Store Director - Madison Avenue

Company: Givenchy
Country / Region : United States
City : New York
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum 10 years
Reference No.: GIV01543
Date of publication: 2022.08.22

POSITION
Givenchy is looking for a Store Director to lead its Madison Avenue boutique!
In this role you will direct, influence and drive store performance across key areas of responsibility; customer experience, talent management, financial targets, and operational efficiencies.
Business Vision

• Define and communicate vision for the store in line with local strategic plan
• Align all activities to support vision and strategy as approved by US Brand President
• Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies
• Leverage understanding of the local marketplace, industry trends and best methodologies in the luxury industry

Customer Experience

• Build and maintain in-store client experiences aligned to mission and values
• Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with our standards of excellence
• Define, implement and measure CRM strategy in partnership with Corporate team; evaluate, update and modify strategy to meet defined targets
• Liaise with Senior Management and Corporate Team to conceive and implement store-level events including but not limited to; collection previews, charity partnerships, VIC experiences, Paris Shows
• Analyze all reports/tools to access customer service delivery (i.e. Mystery Shop, CRM Reports)
• Facilitate solutions to customer concerns; directly manage advanced customer issues or complaints

Talent Management

• Source, screen and hire talent, in cooperation with Human Resources
• Ensure all new hires are properly onboarded and given all fundamental training; complete 90 Day Evaluations
• Complete Annual and Mid-Year Performance & Career Review process
• Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
• Partner with Corporate Retail & Training teams to identify/develop relevant training to build service, selling and product knowledge skills
• Ensure staff turnover meets expectation; no regrettable losses

Financial Targets

• Meet all financial targets as defined by Brand President
• Supervise sales associates individual goals; coach and motivate each to meet predetermined objectives
• Implement client centric initiatives in order to increase conversion, cross selling and UPT

PROFILE
Merchandising

• Collaborate with Corporate Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards as set by the brand guidelines

Store Operations

• Supervise all critical metrics, analyze results and make changes to improve performance and efficiency
• Develop and evolve standardized staffing model to better align employee scheduling to store traffic
• Liaise with Senior Management to share point of view on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)
• Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards
• Ensure weekly payroll is processed accurately and on time

Clienteling

• Importance and ability to recruit new clients and grow our active client base
• Strategic view on client Pyramid and how to grow each segment
• Focus on appointments and consignment penetration of the boutique business

Administration

• Ensure all databases, contracts and files are well organized and securely maintained as per established guidelines
• Complete all requests for information accurately and on time
• Stay in sync with all policies and procedures as defined by Givenchy and LVMH

Qualifications

• 8 years retail experience
• 4 years managerial experience in a retail setting
• Demonstrated track record driving a flagship boutique
• Experience in the New York market strongly preferred
• Proven service orientation and client focus skills
• Able to develop, mentor and coach a team of top-tier sales professionals
• Proficient in all Microsoft Office programs
• Understanding of POS systems/operations (Cegid)
• Ability to work retail schedule including nights, weekends, and holidays

ADDITIONAL INFORMATION
OUR ENGAGEMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.

Job Type: Full-time