Barista/Counter - Gjelina LA

BARISTA/COUNTER - GJELINA LA

Salary Range: $Min Wage per hour (DOE and State) MSC

ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, a flower shop, a home goods store, a bakery, or a restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Counter Attendant is the primary guest point of contact for the counter. Counter Attendants ensure that excellent quality and superb service is enjoyed by all of our guests.

The Barista is responsible for maintaining and operating the barista station up to Gjelina's Group standards. This includes delivering outstanding customer service, possessing a thorough knowledge of our coffee and tea offerings, and ensuring quality control across all site coffee and tea offerings.

General Attributes:

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Essential Duties and Responsibilities Other duties may be assigned.

• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
• Adhere to all health, safety, alcohol control and sanitation protocols
• Always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
• Takes guests orders in Point of Sale - "POS"
• Always suggests product alternatives to enhance guest food experience.
• Completes sales transactions in an accurate and timely manner
• Prepare espresso drinks to order
• Prepare drink orders in accordance with all recipes provided by Gjelina Management.
• Work with BOH to expedite orders in an orderly and timely manner
• Organize, clean, and maintain all areas of the counter.
• Prepare the floor at the opening and closing of each shift, stocking, cleaning, and preparing for service.
• Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service.
• Ensure all stations are equipped for service.
• Assist others with stations when needed.
• Maintain the station throughout the shift, keeping spaces clean and tidy. This includes wiping down cases and all surfaces and restocking throughout the day.
• Attend pre-shift meeting to find out the changes on the menu, 86s, and Chef's aesthetic for new dishes.
• Respond to any menu/drinks queries with knowledgeable answers.
• Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
• Understand the right of way (guests, counter, and staff)
• Other duties as assigned by supervisor/manager
• The barista will consistently practice proper cleaning procedures and implement preventative maintenance measures for both espresso and brewing equipment.
• Continuously learn about our coffee beans, teas, and sourcing while also nurturing your own curiosity and expertise through in-house tastings, pairing, and training sessions.
• Ability to multitask in high-volume service
• Operate espresso machines and other equipment to make beverages according to established recipes and quality standards.
• Ensure cleanliness and organization of the coffee bar area, including restocking supplies and cleaning equipment.
• Running Hot Beverages to guests throughout the restaurant
• Perform other duties and responsibilities as required or requested
• Counter service
• Pouring barback

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 1-2 years restaurant or related experience (preferred).
• Minimum 1 year barista experience
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Knows basic Math
• Able to take guest orders in Point of Sale - "POS"
• Ability to take and follow directions
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem-solving abilities, be self-motivated, and organized
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Willingness to work a flexible schedule, including weekends and nights
• Exhibit a sense of urgency
• Willingness to work on your feet
• Has a high level of enthusiasm and self-motivation
• Knowledge of proper food handling.
• Knowledge and use of kitchen forms/systems.
• High School education, diploma (or in the process), or GED preferred.
• Food Handler Certification - Food Handling & Sanitation Awareness, desired
• Must understand how to abide by the rules of the Department of Health related to Food Service.

KNOWLEDGE, SKILLS, AND ATTRIBUTES

• Must be able to stand, lift, bend, and walk for extended periods of time (8-12 hours)
• Must be able to climb sets of stairs repetitively, throughout a shift
• Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds

Regularly

• Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or
• repetitive motions
• Must be able to reach items at varying height levels (on shelves, on the ground, etc.)
• Occasionally kneel, bend, crouch, and climb as required
• Must be able to work in conditions of environmental exposure to cold, heat, water, and
• cleaning materials.
• Must be able to remain focused in a fast-paced and ever-changing environment
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings,
• weekends, and holidays

CERTIFICATES & TRAINING:

• CA Sexual Harassment Prevention Training
• CA Food Handler Certification
• Must understand how to abide by the rules of the Department of Health related to Food Service and Employee Guest Safety

PHYSICAL DEMANDS: The physical demands described are representative of those that an employee must meet to perform the essential function of this job successfully. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, lift, bend, and walk for an extended period (8-12 hours).
• Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds regularly.
• Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or repetitive motions.
• Must be able to reach items at varying height levels (shelves, on the ground, etc.)
• Occasionally, kneel, bend, crouch, and climb as required.
• Must be able to work under environmental exposure to cold, heat, water, and cleaning materials.
• Must be able to remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule that includes varying shifts, such as days, evenings, weekends, and holidays.

WORK ENVIRONMENT: The work environment characteristics described are representative of those encountered by this position while performing the essential functions of this job. The Company is an Equal Opportunity Employer.

Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.