What are the responsibilities and job description for the IT Customer Support position at GJR Technologies?
Job Title: Customer Support
Employment Type: W2 Contract
Location: Wyoming, USA
Ability to work onsite in Wyoming.
Job Description:
We are seeking a dedicated and reliable Customer Support professional to join our team. The ideal candidate will provide excellent customer service, resolve queries efficiently, and maintain a high level of professionalism while assisting clients.
Responsibilities:
Respond promptly to customer inquiries via phone, email, or chat.
Resolve customer complaints and provide appropriate solutions.
Maintain detailed records of customer interactions and feedback.
Collaborate with team members to improve overall customer experience.
Ensure timely follow-ups and escalate issues when necessary.
Qualifications:
Previous experience in customer support or a related field.
Strong communication and problem-solving skills.
Proficiency in using customer support tools and software.