What are the responsibilities and job description for the Warranty Technician position at GKN Automotive?
About Us
GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers.
Role Purpose
Provide technical assistance and support during all stages of the warranty part investigation process
Key Responsibilities
Support the definition of the methods and procedures for effective warranty part analysis.
Carry out warranty part analysis in accordance with the Warranty Management Process and aligned with GKN and customer requirements.
Assist in the analysis of customer warranty data and key performance indicators (KPI's). Maintain and utilize warranty database (GRAD or others)
Perform warranty parts return investigation and support root cause and liability analysis.
Based on warranty data and part analysis, escalate any reliability risk predictions to the engineer.
Assist in the timely reporting of the part return investigation results. Retain appropriate documented information and warranty parts as evidence of the analysis.
Coordinate documentation of warranty data for customer based warranty systems
Support Quality and Engineering functions by performing tasks that enable data collection for Supplier Change Requests / PPAP Submissions
Participate in technical discussions with customers and suppliers
Contribute to warranty improvement roadmaps to meet customer and business objectives.
Organize and present data to the management team to support decision making
Ensure the respective warranty area meets Safety and 5S Guidelines
Undertake training for changes in technology and quality requirements.
Responsible for communication and enforcement of Environmental, Health, Safety and Quality policies and procedures
Product Safety Responsibilities
Adhere to the GKN Product Safety Policy and Product Safety Procedure.
Immediately report PPSI (Potential Product Safety and Integrity) concerns to the Quality Manager in production or the Chief Engineer in development.
Qualification and Skills
Minimum of 5 years’ combined experience in AWD Driveline Torque Products
Experience working in a Quality Function
English -Essential
Effective written and verbal communication skills
Problem solving skills (ex. 5WHYs, 8D, fishbone, PPS)
Computer literacy in necessary software aptitude
Manufacturing knowledge or experience
Familiar with basic Vehicle Evaluation Methods
Excellent mechanical assembly and dis-assembly skills
Accurate interpretation of Engineering drawings, basic GD&T, and execution of Engineering and Manufacturing instructions
Other requirements
Essential
Required to use the mandatory personal protective equipment
Availability required for an 8 hour daily shift plus additional hours (8 hours plus OT when required)
Required to lift and carry up to 25 lbs
Required to handle small parts and tools
Required to measure parts using small gauging instruments (both hands to grip and hold parts)
Required to bend and reach equipment placed in heights (from bending to low knee area to overhead)
Required to stand noises coming from moving machinery, equipment and parts manufacturing
Required to pay permanent attention to moving machinery, equipment and parts manufacturing
Technical
Understanding of GKN driveline manufacturing processes and products (Axles / Transmissions, Driveline and Power Train systems)
Experience with product warranties and analysing warranty data
Experience with warranty management systems
Knowledge of customer standards and requirements
Interpretation of drawings and technical specifications
Experience / training in ISO / TS 16949 systems
Experience conducting RCFAs (root cause failure analyses) on products
Lean Principles, Continuous Improvement, or Six Sigma training
Familiar with work done in the inspection labs
Behavioural
Is self-aware and aware of others.
Takes a positive, proactive approach to tasks and is self-motivated.
Learns from mistakes and seeks opportunities to learn.
Takes responsibility for actions and has credibility.
Does the right thing; Trusts people to do their job.
Is driven and goal-oriented.
Works well as part of a team; supports others and communicates effectively.
Develops performance; Focuses on problem solving and CI.
Builds relationships with colleagues.
Has the ability to handle multiple tasks and complete deliverables on time.
Is capable of solving technical challenges with creative solutions.
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
