Scrum Master (Hybrid)

Position Summary:

The Scrum Master is a servant leader dedicated to supporting the Scrum team in delivering high-quality software that enhances GL Home’s ability to provide value to stakeholders. With a deep understanding of agile practices, the Scrum Master guides the team in making commitments that elevate quality, effectiveness, and value creation. The ideal candidate is a passionate change agent who influences both team members and business stakeholders to embrace change as a tool for improvement and competitive advantage. While this is not a technical position, the Scrum Master should possess good technical acumen and be able to understand basic programming concepts and discussions.

Key Duties and Responsibilities:

• Facilitate the Scrum framework with respect to ceremonies, artifacts, and roles.
• Coach and teach agile values, principles, and practices.
• Facilitate collaborative delivery of value to the company through working software.
• Serve the team by removing impediments and advocating for resources needed for the team's success.
• Lead the team in continuously improving quality, effectiveness, and value creation.
• Facilitate short-term, mid-term, and long-term feature planning.
• Conducting and facilitating all Scrum ceremonies (daily standups, sprint planning, grooming sessions, product reviews, sprint retrospective, etc.) to ensure the teams are meeting sprint goals and milestones
• Ensuring timely delivery of software with a high level of quality in an agile environment.
• Identifying ways to increase effectiveness and efficiencies with an eye toward process improvement opportunities.
• Ensure value delivered by a program is tracked through metrics.
• Maintaining clear and consistent communication channels with the managers, teams, and stakeholders to ensure timely and effective communication of statuses and any issues that may impact the team’s delivery.
• Provides visibility into program health, progress, and impediments.
• Leading and demonstrating value-add principles to a team, while ensuring Agile/Scrum concepts and principles are adhered to.
• Promoting and providing an environment for feedback, team communication, and innovation
• Experience working with onsite/offshore teams.
• Excellent verbal and written communication skills, relationship management, client-facing, team-building, and problem-solving skills.
• Strong analytical and problem-solving skills.
• Leadership and/or Project Lead experience is a must.
• Experience with business process flows and UX concepts.
• Assist in establishing standards and procedures for project reporting, documentation, and process improvements.
• The incumbent is expected to need little or no direct guidance or supervision on a day-to-day basis.

Education & Experience:

• 3-5 years of experience in a technical environment, with at least 3 years serving in the Scrum Master role.
• Ability to facilitate meetings and exercises at all levels of the organization, including senior leadership.
• Ability to lead the team in discovering their own solutions to problems and challenges they face.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Preferred Skills & Abilities:

• Experience applying other Agile methods, such as XP, Kanban, etc.
• Experience working on teams that used Agile technical practices such as pair programming, test-driven development, continuous integration, etc.
• Experience leading multiple Scrum teams at once.
• Experience developing software.
• Experience with Power BI for agile practice insights is a differentiator
• Scrum Master certification.