What are the responsibilities and job description for the Service Technician - Powertrain Components position at GL POWER, INC.?
Job Purpose / Performance Outputs:
Provides product service including trouble-shooting for mechanical, electrical and hydraulics and repairs
of such.
Essential Functions Performed: (Other functions/tasks may be required besides those listed)
· Performs unit failure analysis
· Orders required parts for repair work, unit testing, and unit painting
· Assists power products personnel in unit build-up, assemble, and disassemble
· Delivers, Installs, and Repairs equipment
· Develop a parts list for customer orders
· Occasionally orders parts
Core Job Competencies (skills, knowledge, abilities) Required:(Others may be required)
* Mechanical, electrical, and hydraulic aptitude and knowledge, capable of a wide range of troubleshooting,
* Blue Print reading capability
* Knowledge of equipment instrumentation and gages and testing processes
* Knowledge of required safety and housekeeping rules, guidelines, and policies
* Technical Translation of mechanical product and repair documents and customer and vendor specifications
* Communication skills, verbal and listening, and phone skills
* Interpersonal skills
* Decision-making skills in selecting appropriate service needs and applications
* Negotiation skills with customers on service requirements and assisting with inside sales
* Behavior flexibility in dealing with both external customer situations and internal support staff
Minimum Education Level, Type, Certification :
High School Diploma
Tech School Graduate
Specific Experience - Amount and Type:
3 years of mechanical repair experience and 2 to 3 years of experience in servicing customers
JOB CONDITIONS / REQUIREMENTS - Hours, Travel, Physical, Tools, etc.:
24-hour on-call to customer needs
Travel, including overnight travel
Product repair certifications
Valid driver's license
Varying hazardous job conditions and safety apparel required