What are the responsibilities and job description for the Member Service Representative - Part-time position at Glacial Community YMCA?
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Deliver professional and positive customer service through relationship building, promotion and sales of Y programs and services. Welcomes new members by processing all membership paperwork and sales. Provide administrative assistance in maintaining membership and program registration records, and assure positive service outcomes through leadership and guidance to other Member Service Representatives. Must work minimum of 2 shifts per week and be a part of our weekend rotating schedule.
CURRENT SHIFTS NEEDED:
- Wednesdays 4-9 pm
- Thursdays 4:30-7:30 pm
- Fridays 12-4 pm
- Saturdays 5:45 am to 12 pm
QUALIFICATIONS:
- Minimum 2 years customer service and administrative experience or education in business administration, preferred.
- Attention to detail and accuracy, ability to work independently, and problem solve.
- Strong knowledge of computers, telephones, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.
- Certifications that must be obtained and maintained within first 90 days: Child Abuse Prevention, Blood borne Pathogens, Hazard Communication.
- Willingness to attend meetings, training, and obtain additional certification as requested.
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