Teller

SUMMARY:

Join our award-winning team at Citizens Community Bank, voted "Best Bank" for the past seven years! As a Teller, you'll provide exceptional customer service by processing financial transactions, assisting with account inquiries, and promoting our banking products. Accuracy, attention to detail, and a friendly, customer-first attitude are essential. At Citizens Community Bank, we are looking for talented people who will put our customers at the center of everything we do.

We are committed to supporting our employees’ professional growth and fostering a positive work culture. Join us in helping our community thrive while being part of a team recognized for its excellence.

This position, as a part time Customer Service Representative, will be 30 hours a week.

DUTIES AND RESPONSIBILITIES:

• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Process all customer transactions
• Learn and understand bank products and services by attending staff meetings and trainings.
• Cross sell other types of products and services to customers
• Offer “free checking” promotion through High Performance Checking (HPC)
• Work with branch management in promoting “big days” by creating theme based on the current free gift.
• Learn and understand bank products and services by attending staff meetings or training.
• Work night drop, courier bags in dual.
• Provide extraordinary customer service; always greeting customers when they enter the branch by acknowledging with a smile or gesture to let them know you acknowledge them.

Additional Responsibilities:

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.
• Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. 
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Additional duties as requested or assigned.

QUALIFICATIONS:

• High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workloads and demonstrate effective time management skills.
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact.
• Ability to work both independently and in a team environment.
• Ability to understand and follow written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

KNOWLEDGE, SKILL, ABILITY:

• Pleasant, Friendly
• Good Customer Service

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.  We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.  Visit our website for more details!

COMPANY OVERVIEW:  We are a family of banks whose unique local presence reflects the communities we serve.  We welcome the opportunity to grow and change as our customers and communities do the same.  Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.  Check it out!  

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.