What are the responsibilities and job description for the Business Development Officer position at Glacier Bancorp?
First Community Bank of Utah is seeking a Business Development Officer to assist with acquiring, cultivating, and maintaining new and existing customer relationships. The Business Development officer will help branch leadership assess training and resource needs for all branch employees ensuring that branch personnel are up to date and proficient in all aspects of their job responsibilities, as well as providing expertise in attracting and retaining Treasury Management Customers (including merchant services, business credit cards, and online banking solutions). This will be accomplished by working with the Branch Managers to assess customer banking deposit and lending needs, and recommending appropriate solutions. The Business Administration Officer provides exceptional customer service by taking ownership of the customer experience and deepening the relationship resulting in a growth of quality accounts.
- Assist the SVP Business Development Officer with net deposit account growth and net deposit dollar growth through development of new commercial and consumer relationships.
- Assist the SVP Business Development Officer with loan growth through the developing new customer relationships and deepening current customer relationships.
- Monitors personal monthly sales efforts to ensure targets are achieved.
- Actively prospects for potential customer relationships.
- Solicits potential customers and maintains customer contact through face-to-face interaction, call activity and community involvement.
- Collaborates with other internal departments to identify sales opportunities and provide an outstanding customer experience.
- Maintains a complete understanding of the products and services offered by the bank to effectively promote to existing and potential customers.
- Trains and coaches branch managers on relationship building techniques and best practices.
- Collaborates with branch managers to develop a sales strategy and leads marketing efforts in defined territories.
- Serves as a client liaison to effectively onboard new customers and support ongoing efforts to deepen the relationship.
- Presents a professional demeanor when acting on behalf of FCB with customers, businesses, community, and civic organizations, as well as suppliers, and other financial institutions.
- Adheres to compliance regulations, attain a satisfactory or higher branch audit, and ensure that appropriate steps are taken to correct any unsatisfactory conditions.
- Communicates key operating issues affecting the branch with management.
- Fills in for branch manager or branch personnel as needed.
- Determines weaknesses or gaps in branch personnel knowledge of systems, processes and procedures.
- Develops and implements effective training for branch personnel as determined through effective training assessments in coordination with divisional trainer
Additional Responsibilities:
- Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
- Adhere and support the FCBU Values & Purpose
- Keeps management appropriately informed of area activities and of any significant problems
- Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel).
- Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful.
- Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
- Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
- Additional duties as requested or assigned
About You
QUALIFICATIONS:
- 5 to 10 years of Business Development or related experience, including time spent in preparatory positions
- Bachelors Degree in a finance related field or fifteen years banking experience with a working knowledge of deposit and lending services
SCHEDULE:
- Full Time, 40 Hours per week : Monday - Friday 8:30am - 5:00pm
-
General capabilities in the use of personal computer-based business application software
-
Must be driven, accountable, goals-oriented and a self-starter, with excellent time management and organizational skills
-
Exceptional business development and people skills to market the Bank in all situations
-
Excellent communication skills, including the ability to listen attentively and effectively convey a response that promotes a positive impression
-
Ability to provide reliable and accurate information that will instill customer confidence
-
Demonstrate critical thinking skills to recognize and anticipate problems as well as implement solutions
-
Ability to work quickly, independently, accurately and make decisions based on regulations, company policy, knowledge, and experience
-
Ability to work in a team environment through positive productive relationships
- High proficiency in Microsoft Suite, including Microsoft Excel and a working knowledge of Microsoft Word, report writing/data mining, ten key and general computer applications
WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled private office with minimal noise. Frequent travel out-of-town and between branches.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Perform primarily sedentary work with limited physical exertion and occasional moving and/or lifting of up to 20 lbs. Must be able to operate routine office equipment. Must be able to routinely perform work on computer for an average of 4-6 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
No Recruiters or unsolicited agency referrals please.
