PRINCIPAL RESPONSIBLITES AND DUTIES:

• Mentor, coach and support Branch Managers, helping them to be successful leaders
• Through managers, ensures the Branch Operations Team is trained properly and timely so that functions are processed in compliance with bank policies, procedures and regulations
• Collaborate with the Director of Retail Banking to establish and achieve meaningful production goals, complete retail initiatives, maintain uniformity of bank-wide best-practices and contribute to the long term growth and efficiency
• Leads new deposit-related product and system conversions and implementations
• Maintain effective, positive relationships with branch staff by consistent in-branch visits, phone calls and email correspondence
• Recognize and reward behaviors, attitudes and results which contribute to our company’s success
• Effectively complete assigned performance evaluations and support branch supervisors in this process
• Assist in coordinating effective branch staff coverage
• Contributes to the positive work environment by taking a proactive approach in the adaption of strategic plans, new technology and company direction. Ensures that all affected reporting lines are informed.
• Works with managers and Human Resources if necessary to respond to employee complaints and or performance issues in a timely fashion.
• Respond effectively to escalated customer questions, suggestions, concerns and complaints
• Reviews and approves timecards for staff that he/she oversees
• Reviews and approves branch certifications to ensure they are completed and submitted timely.
• Works with hiring managers to hire the most qualified and talented individuals to fill open positions.
• Responsible for increasing deposit account openings and non-interest income through referrals (TYSYS, Mortgage, Credit Card etc.). Works towards achieving deposit goals while promoting High Performance Growth (HPG) initiatives
• Responsible for the oversite of the building including maintenance, grounds ,equipment, and fixtures of the branch either directly or through branch managers.
• Work with Branch Managers to plan, organize and deliver effective retail branch meetings and other training as necessary
• Promotes the bank in the community by maintaining an active visible role in appropriate organizations. Participates in civic activities, which have impact on the Community Reinvestment Act, to promote growth and development in the community and a positive image for the bank
• Performs job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC, and GLBA/privacy rules
• Other duties as assigned

• Adhere to Wheatland Bank Core Values
• Keep management informed of area activities and any significant problems
• Provide exceptional customer service to all customers, both internal and external.
• Represent Wheatland Bank in a Professional fashion to include; professional image, confidentiality, regular and consistent attendance, punctual.

EXPERIENCE, EDUCATION, AND SKILLS:

• Bachelor degree in a business related field or five years of related work experience
• Minimum of five years branch banking experience specifically in Teller and New Accounts/CSR departments required.
• Minimum of three years supervisory experience preferred including supervising managers.

PHYSICAL REQUIREMENTS:

• Operate and read computer terminal screen.
• Communicate effectively, both verbally and in writing with customers and staff.
• Communicate/hear telephone conversations.
• Lift up to 35 pounds.