E-Commerce Customer Service Representative

Are you looking to work with a great team and helping people? Our customer service representatives act as a liaison, provide product/services information, and resolve any issues that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Glacier Tanks is a leading beverage industry equipment supplier and manufacturer, and our ever-growing presence in many other process industries has us growing quickly. We are a small, family-owned company in Vancouver, WA and we love what we do. If you enjoy working in a small business and think that you match our core company values, then we welcome you to apply to join us on our journey. Our values drive how we do business and our behaviors:

• Dedicated to team & individual success
• The customer experience matters
• I show up as my best self

Summary

Patience, empathy, and passionately communicative make you successful in this critical role. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Position Duties & Responsibilities:

• Manage large amounts of incoming calls and be able to process online orders
• Provide knowledgeable support in the selection of products and equipment
• Facilitates merchandise returns
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents via SalesForce
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills & Qualifications

• Minimum of 2 year’s customer service experience
• Experience with parts & fittings is a plus
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Manufacturing experience helpful
• Be able to learn sanitary products to assist customers in finding the correct equipment
• Proficiency with SalesForce, Microsoft Office software applications and Quick Books accounting software preferred

Glacier Tanks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, religion, national origin, marital status, disability, veteran status, genetic information, or any other protected class.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer Service: 2 years (Preferred)
• Manufacturing: 2 years (Preferred)

Ability to Commute:

• Vancouver, WA 98685 (Required)

Work Location: In person

Salary : $19 - $21