What are the responsibilities and job description for the Developer Support Engineer position at Gladly Software, Inc.?
A company is looking for a Developer Support Engineer to provide technical support and guidance to customers on development and integration best practices.Key ResponsibilitiesProvide best practices for building applications and integrations using REST APIs and development toolsDeliver timely technical support and handle high-priority inquiries and incidentsCreate and maintain documentation, code samples, and conduct training sessions for developersRequired Qualifications2 years of Developer Support / Engineering experience2 years of development / scripting experience in languages such as JavaScript and PythonFamiliarity with debugging tools, version control systems, and issue-tracking systemsExperience building SaaS integrations and understanding data modelsBasic knowledge of Go Programming Language and AI concepts