Home Study Program Assistant

About Gladney:

For more than 135 years, Gladney has been a pioneer and leading voice for improving the lives of children, adoptive families, and birth parents. With unwavering commitment, through good economic times and bad, we have focused on our mission and made a difference in the lives of birth parents, families, and children here and around the world.

About the Job:

The Program Assistant is a valued team member with the passion to assist families through the rigorous elements of applying to adopt out of the state foster care system or through domestic or international adoption. The ideal candidate is efficient, organized, and skilled at implementing and executing processes to guide hopeful adoptive families through the approval of their home study. The candidate should be service-oriented, detailed, and thorough. This position will be based in the Claymont, Delaware office.

Key Responsibilities:

• Assist in the home study process for adoptive families utilizing Gladney's home study-only or independent services.
• Conduct background clearances and verify that all required documentation is complete and meets necessary requirements.
• Answer any questions families have regarding paperwork and guide them through the documentation process.
• Ensure that all necessary documents are uploaded into the client database in a timely manner.
• Follow up with families to obtain any missing items and ensure all paperwork is completed.
• Download and organize completed paperwork into SharePoint for proper record-keeping.
• Notify the home study supervisor when the family has completed all necessary requirements and is ready for their home study.
• Audit and label HS Files according to requirements for state licensing.
• Perform weekly audit reports to identify missing client information.
• Work with subject matter experts to learn and effectively use client databases.
• Uphold and support the company’s mission that every child deserves a loving family, actively contributing to efforts that help children find permanent, loving homes.
• Assist families with the approved home studies by obtaining signatures, sending packages overnight, notarizing paperwork, and processing other paperwork necessary to accompany the home study to meet state requirements/international and USCIS requirements.
• Accurately enter home study information into the appropriate databases, ensuring all data is up-to-date and properly recorded.
• Inform program directors, assistants, and home study practitioners of approvals.
• Monitor staff training to ensure compliance with required standards.
• Assist the home study supervisor with projects to improve the overall delivery of home studies.
• Assist in managing Delaware office mail, including filing and distribution.
• Perform other duties as assigned to support the organization’s operational needs and contribute to the team’s overall success.

Minimum Qualifications/Requirements:

• High school diploma or equivalent required; associate degree or bachelor's degree preferred.
• 2 years of administrative experience.
• Proficiency in Microsoft Office Word, PowerPoint and Excel; Microsoft Teams; Adobe Acrobat and Adobe Sign.
• Ability to thrive and perform effectively in a fast-paced environment.
• Strong time management skills, responsiveness, accuracy, and team oriented.
• Strong writing and verbal communication skills.
• Maintain high standards of confidentiality, trustworthiness, discretion, and professionalism in all aspects of the role.
• Demonstrate the ability to quickly learn and perform job functions with minimal supervision.

Benefits:

• 403(b)
• Paid Time Off - Including Vacation and Sick Time
• Company Paid & AD&D
• Short Term Disability
• Health, Dental & Vision coverage
• Access to robust Employee Assistance Program (EAP)
• Adoption benefits
• Professional development opportunities
• Continuing education opportunities

Equal Employment Opportunity Statement

The Gladney Center for Adoption is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors. We encourage applications from individuals of all backgrounds and experiences.

Job Type: Full-time

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 2 years (Preferred)

Ability to Commute:

• Claymont, DE 19703 (Required)

Work Location: Hybrid remote in Claymont, DE 19703