What are the responsibilities and job description for the Front Desk / Guest Services Agent position at Gladstone Inn & Suites?
The Gladstone Inn & Suites is located right in the heart of downtown Jamestown. Our full service hotel is looking for a Guest Services Agent to join our busy and professional team. Ideally, you'll have some prior experience in a hotel environment, be able to demonstrate initiative and be someone who has the reputation for delivering great service and being fun to work with.
Guest Services Agent is responsible for assisting our great guests with checking in and checking out of the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out.
PERSONAL QUALIFICATIONS:
1. Be honest, reliable
2. Be ready to begin work at the specified time
3. Adhere to dress code policy.
4. Offer courteous and sincere hospitality at all times. Understand what is meant by “good customer service.” Provide uniform, efficient, courteous, high quality service in a clean and organized environment.
5. Handles, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.
6. Follows training guidelines using good judgment and common sense.
7. Communicate and work well with supervisor and hotel employees.
8. Keeps work area, equipment, and lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipment.
ESSENTIAL JOB DUTIES AD RESPONSIBILITIES:
1. Provide a First-Rate Guest Experience.
2. Providing information to guests about hotel policies, services and amenities.
3. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
4. Selling and up-selling rooms to customers.
5. Knowledgeable on key accounts and groups, along with tracking of company information.
6. Entering/changing reservation information on the computer system.
7. Posting charges to guest accounts.
8. Processing payments from guests.
9. Closing, balancing and making necessary corrections to guest accounts.
10. Listening for or anticipating and responding to guest complaints.
11. Cleaning the front desk and lobby area.
12. Maintaining daily logs.
13. Opening, balancing and closing shift drawer.
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Location:
- Jamestown, ND 58401 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $11 - $14