What are the responsibilities and job description for the Invisalign Specialist position at Gladwell Orthodontics?
Exceptional Service and Education on Strategic Partners Program & Invisalign
- Deliver high-level educational sessions to partners about the Strategic Partners Program, explaining its advantages and the collaborative approach to care.
- Effectively communicate the benefits of Invisalign treatment, addressing patient questions and concerns to ensure informed decision-making.
- Guide partners through the treatment process, from initial consultation to post-treatment care, ensuring they feel supported at every stage.
- Travel to designated partner offices across North Carolina and Virginia to provide professional training on Invisalign systems, treatment protocols, and patient management.
- Facilitate the onboarding of new partner offices, ensuring consistency in service standards and alignment with Gladwell Orthodontics' best practices.
- Act as a resource for partner offices, offering ongoing support and troubleshooting to ensure the smooth integration of Invisalign treatments and programs.
- Prepare and submit Invisalign treatment cases with accuracy and thoroughness, ensuring all necessary clinical information is provided.
- Monitor the progress of each case to ensure timely processing, keeping offices informed of any updates and maintaining a smooth workflow.
- Provide exceptional customer service by actively listening to office needs, addressing concerns promptly, and maintaining a partner-first approach.
- Ensure a personalized and positive experience for all partners, from initial conversations through ongoing support, creating lasting relationships built on trust and satisfaction.
- Uphold the values and reputation of Gladwell Orthodontics by consistently delivering a superior level of care and service, ensuring every partner feels valued and supported.
- Previous experience in an Orthodontic or Dental office prefered
- Competitive pay with monthly bonus opportunities
- Medical, dental, vision and life insurance
- 401(k) Plan
- Discounts orthodontics for you and your family members
- Fun Team Atmosphere
