What are the responsibilities and job description for the Customer Care/Resolution Specialists position at Glass Doctor?
We are hiring for a new position called Customer Care / Resolution Specialists which requires managing customer relations and communications while working with the sales, scheduling, and the operations team to resolve customer concerns in a timely manner. All trade services companies have things that do not go as planned but what separates the quality ones from the rest is the handling of these situations.
As a Customer Care / Resolution Specialist, you will be the Point of Contact for customers and a liaison to personnel when these circumstances occur, until mutual resolve has been accomplished. You will be responsible for accelerating and achieving satisfactory resolutions and will be trained, empowered, and supported by Senior Management. To include being the lead for warranties and installations that have not been completed as expected for a multitude of reasons. These customers jobs will be treated as a top priority and require being monitored all the way through the process until successful completion.
Requirements :
- Easy going and flexible personality
- Strong internal and external communication
- Superior listening skills
- Determination to solving problems and genuine enjoyment from doing so
- Ability to work under pressure and at a fast pace every day
- Strong organizational skills and the ability to multi-task
- Think on your feet and adjust quickly
- Outstanding customer service with excellent phone presence
- Highly accountable and able to keep track of many moving parts
- Proficiency with Microsoft Office and the desire to master other technological tools
In addition to the requirements above, you must have the utmost confidence to manage what at times can be difficult and sometimes contentious situations.
Glass Doctor is a well-known glass company that has been serving Western Washington since 1962 and it is our #1 goal and expectation to do the right thing and fix all customer matters, in return creating the opportunity to turn them into our cheerleaders
Compensation : $18.00 - $24.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC ("Franchisor") nor its affiliates have the power to : (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and / or joint employer for : (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Salary : $18 - $24
