What are the responsibilities and job description for the Customer Sales Rep position at Glass Doctor®?
Benefits/Perks
Glass Doctor of Nashville
The Glass Doctor of Nashville is a local, family-owned and operated company
serving the Nashville area for the last 12 years. We are a full service glass
company in a network of 250 franchises across the United States and Canada
providing service for auto, residential and commercial glass. We want our
teammate's tenure here to be a positive experience and a bright spot in their
career and offer supportive company culture that will lead to development
growth and success for all the same way the company has grown! Our team of
qualified experts lives our code of values of Respect, Integrity, and Customer
Focus while having fun in the process! We hire reliable, friendly, and customer
service-focused glass professionals and office staff who are dedicated to
creating a delightful customer experience.
Inside Sales Representative/Customer Service Representative
The ISR/CSR role is a key member of our team responsible for customer relations, quoting and selling all things glass. You will be responsible for handling incoming customer requests via phone calls, emails and online portal requests. The ISR/CSR will be the point of contact for communication between our company and the customer throughout the entire customer experience, from their first phone call to the final installation. Ideally you have proven communication skills and sales experience and work well in a goal oriented, team environment. The ISR/CSR will maintain existing customer relationships as well as develop new customers by identifying opportunities to sell additional work. A good fit for this role will exemplify our code of values, by showing respect and courtesy to all customers and employees and would be self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.
Specific Responsibilities
follow-up!
- Health Insurance Reimbursement Program
- Access to 401K with Company Match
- Bonus Opportunities as well as Bonus Plans
- PTO and Vacation Days
- 20 $/hr starting depending on experience
Glass Doctor of Nashville
The Glass Doctor of Nashville is a local, family-owned and operated company
serving the Nashville area for the last 12 years. We are a full service glass
company in a network of 250 franchises across the United States and Canada
providing service for auto, residential and commercial glass. We want our
teammate's tenure here to be a positive experience and a bright spot in their
career and offer supportive company culture that will lead to development
growth and success for all the same way the company has grown! Our team of
qualified experts lives our code of values of Respect, Integrity, and Customer
Focus while having fun in the process! We hire reliable, friendly, and customer
service-focused glass professionals and office staff who are dedicated to
creating a delightful customer experience.
Inside Sales Representative/Customer Service Representative
The ISR/CSR role is a key member of our team responsible for customer relations, quoting and selling all things glass. You will be responsible for handling incoming customer requests via phone calls, emails and online portal requests. The ISR/CSR will be the point of contact for communication between our company and the customer throughout the entire customer experience, from their first phone call to the final installation. Ideally you have proven communication skills and sales experience and work well in a goal oriented, team environment. The ISR/CSR will maintain existing customer relationships as well as develop new customers by identifying opportunities to sell additional work. A good fit for this role will exemplify our code of values, by showing respect and courtesy to all customers and employees and would be self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.
Specific Responsibilities
- Phone Handling
- Email Handling
- Quoting
- Selling
- Payment Collection
- Ordering
- Scheduling
- Appointment Confirmations
- Perform cross training or other duties as needed
- Prior experience in the glass industry is a plus but not required
- Excellent communication skills
- Proficient computer and Microsoft office skills
- Attention to detail
- This is a desk job but may have to occasionally lift some objects
follow-up!
