What are the responsibilities and job description for the Customer Sales Representative position at Glass Doctor?

Do you love customer service? Organization and making sure projects flow? Have you been doing that for more than a year? Then keep reading...

How about growing your skills and income at a company where your attention to detail will be appreciated?

As a Customer Service Representative, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you'll put the customer at ease, ensuring their home or business is safe and looking good!

We invest in our people and will make sure you have the training, tools, and processes to be successful.

If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply to Glass Doctor today!

Your Responsibilities as a Customer Service Representative (CSR)

As a Glass Doctor CSR, you are a vital part of our team. You will be the person who provides top-notch customer service while showing off your solid customer service skills.

Here's what you'll do :

Answer and manage incoming client calls emails and text messages
Promptly respond to email and text message requests to secure project opportunities
Follow up daily with client quotes and answer questions to close the sale
Stay up to date on customer service-related training
Perform marketing and sales techniques to sell additional work or develop new clients
Stay on task and manage time efficiently.
Develop and maintain a spirit of cooperation, respect, and teamwork.

Here's What You Need to Succeed as a Customer Service Representative

Excel at Exceptional Customer Service : In this role, you are much more than just a CSR. You are delivering an exceptionally high-quality customer experience.

We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.

Have an Eye for Perfection : You'll need a high level of attention to detail.

Identify Additional Opportunities to Help the Customer : Our customers view you as the trusted expert who can make the best recommendations for their current and future needs.

Job Requirements

The following are the minimum requirements to be considered for the CSR position at Glass Doctor :

Prior experience in the auto and / or flat glass industry is a plus.

Call Center experience is a plus.

Knowledge and understanding of the basic tools of the trade.

Computer literate, with working knowledge of work processing, business software, and spreadsheet applications

Strong organizational skills, able to multi-task, and can manage time.

Outstanding phone skills.

Strong computer and internet skills.

Excellent interpersonal and communication skills (written and verbal).

Driven to provide the highest level of customer service and satisfaction.

Accustomed to working in fast-moving environments requiring timely attention to details as well as unpredictable and changing conditions.

This is an in-office position only

This Job Is NOT For You If . . .

You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.

You're not willing to work as a team for the best outcome of the Company

You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.

Here's How We Take Care of Our Employees :

Flexible Schedule

Competitive Hourly Pay

Equal Opportunity Employer

Paid Training

Bonuses & Incentives

Paid Time Off

Paid Holidays off

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.

If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?

APPLY TODAY! Learn More

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