What are the responsibilities and job description for the Customer Service Rep/Receiving Associate position at Glass Doctor?
Do you have experience in customer service?
Do you want to work for a company with a proven record? Then look no further. Here at Glass Doctor of Austin, we invest in our employees and make sure you have the tools and training to be successful.
As the CSR / Receiving Associate, you will answer calls and customer inquiries, book new estimates, reply to after hour calls and ER requests.
Customer follow ups, taking payments, dispatching technicians and keeping up with them daily.
Receive glass from delivery trucks and compares packing lists to purchase orders to ensure accurate deliveries.
Inventory control.
Vehicle maintenance management
Skills and Qualifications :
- Strong listening, communicating, and customer service skills.
- Ability to multi-task and provide effective solutions.
- Works well with others and helps foster a supportive work environment.
- Knowledge of our company's market, industry, and products.
- Comfortable problem solving while also creating an enjoyable experience for our customers.
- Able to document customer service calls efficiently and with detail.
- Knows how to ease conflict and provide the appropriate resolutions.
- Completes tasks on time and can prioritize work load.
Requirements :
