What are the responsibilities and job description for the Experienced Auto Glass Professional for Inside Sales position at Glass Doctor?

Do you love helping people? Do you feel you have what is needed to provide amazing customer service? If you have a proven track record. Then keep reading about this one-of-a-kind opportunity …

How about shining in a positive environment? Your skills will be appreciated here at this company. Your attention to detail will be appreciated and valued.

As an ISR, you will be helping put the minds at ease of our auto, residential, and business customers Often in very stressful

times for them, when they need us most. When something cracks or shatters, you’ll put the customer at ease, ensuring their auto, home, or business is safe and looking good!

We invest in our people and will ensure you have the training, tools, and processes to be successful. Our goal is to have a

culture where everyone wins.

If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control

over your income, apply at Glass Doctor today!

Your Responsibilities as an ISR

As a Glass Doctor ISR, you are a vital part of our team. You will be the person who provides top-notch customer service while

showing off your solid customer service skills.

Here’s what you’ll do :

Receives incoming calls in a professional and courteous manner, determines the purpose of the call, and

collects / verifies contact information.

Enters all relevant customer information into the point-of-sale system.

Set appointments for flat projects to promptly close the sale.

Assist Auto Glass Customers using open ended question to ensure Glass Doctor gets the best possible information about

the vehicle.

Promptly responds to email requests to secure the opportunity.

Collect payment from customers for the work performed.

Here’s What You Need to Succeed as an ISR :

Excel at Exceptional Customer Service : In this role, you are much more than just a customer service representative. You

are delivering an exceptional high-quality customer experience.

We highly value customer satisfaction surveys and Google reviews that we get from our customers about the jobs

performed.

Have an Eye for Perfection : You’ll need a high level of attention to detail.

Identify Additional Opportunities to

Help the Customer : Our customers view you as the trusted expert to make the best recommendations for

their current and future needs.

Job Requirements

The following are the minimum requirements to be considered for the ISR position at Glass Doctor :

Two or more years of glass experience is required in the Inside Sales Role.

Knowledge and understanding of the basic tools of the trade

Strong organization skills, able to multi-task, and can manage time.

Outstanding phone skills.

Strong computer and internet skills.

Excellent interpersonal and communication skills (written and verbal).

This Job Is NOT For You If . . .

You say things in your head like “A broken window – what’s the big deal?” To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.

You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last minute impacts not just the customer but the whole team.

Here’s How We Take Care of Our Employees :

8 to 5 M-F Schedule

Paid Training

Bonuses & Incentives

Company-provided technology

Benefits Package

PTO and Vacation

The pay range for this position is $15.00 to $18.00, plus commission and bonus opportunities depending on your level of experience as an ISR.

At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.

If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for? APPLY

TODAY!

Apply for this job

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Experienced Auto Glass Professional for Inside Sales

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