What are the responsibilities and job description for the Resort Associate position at Glass Haus Weddings?
Position: Daily Lodging Manager
Type: Part Time with potential to go to Full Time
About Us:
Join our team at Happy Hollow Resort! We take pride in delivering outstanding service and creating unforgettable stays for our guests.
Job Overview:
We are seeking a dedicated and organized Daily Lodging Manager to oversee the day-to-day operations of our resort. This vital role ensures smooth guest experiences by managing reservations, assisting with check-ins and check-outs, and supervising the resort’s operations during business hours.
Key Responsibilities:
- Manage daily reservations: handle booking inquiries, confirm reservations, and maintain accurate records.
- Answer phone calls and respond to guest questions with professionalism and enthusiasm.
- Facilitate guest check-ins and check-outs, ensuring a seamless experience.
- Oversee resort operations during operating hours, addressing guest needs promptly.
- Coordinate with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
- Perform minor repairs and maintenance tasks as needed, or coordinate with appropriate staff for larger issues.
- Monitor and address guest feedback to continuously improve services.
- Assist with billing and payment processes as needed.
- Uphold the resort’s standards of hospitality and excellence in every interaction.
Qualifications:
- Prior experience in hospitality, guest services, or a related field is preferred.
- General handy person skills or a willingness to learn and address minor repairs with enthusiasm.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Comfortable with reservation systems and basic computer tasks.
- Ability to remain calm and handle challenges with a positive attitude.
- A passion for delivering outstanding customer service and maintaining high standards.
What We Offer:
- Competitive salary based on experience.
- Opportunities for growth and professional development.
- A supportive and friendly work environment.
- The chance to work in a scenic and welcoming resort setting.
If you love hospitality, enjoy keeping things running smoothly, and don’t mind rolling up your sleeves to tackle small repairs, we’d love to hear from you!
How to Apply:
Please send your resume and a brief cover letter to happyhollowresorttrl@gmail.com. We look forward to welcoming you to our team!
Job Types: Part-time, Contract
Pay: $16.50 - $17.50 per hour
Expected hours: 20 – 40 per week
Shift:
- 8 hour shift
- Day shift
Work Days:
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $18
