What are the responsibilities and job description for the Sr. Go-To-Market Systems Analyst position at Glassdoor?
Why Glassdoor?
When you work for Glassdoor, you help people everywhere get ahead in work and life. That's because we're moving fast to become the leading community for workplace conversations. Every day, we foster radical transparency by giving professionals a platform to connect authentically and anonymously. Think real talk with real people - plus company reviews and ratings, salary info, job listings and more.
Join us as we make worklife better, together.
About the Role
As the Sr. GTM Systems Analyst, you will be a senior member of our Go-to-Market and Monetization organization, primarily focusing on leveraging systems to streamline processes, drive data-driven decision-making, and enhance our end-to-end strategy. You will play a critical role in optimizing multiple platforms like our CRM (Salesforce), Customer Success / Product experience software (Gainsight) Work Management and Productivity Software (Slack), Prospecting (Prospect.io, Linked Nav), Outreach, etc.
If you're a proactive problem-solver with a passion for leveraging systems to create impactful business solutions, we'd love to meet you.
What You'll Do
- Collaborate with go-to-market stakeholders to develop system improvements, enhancing functionality and efficiency across multiple platforms (Gainsight, Salesforce, Outreach, etc.).
- Analyze current business processes, identifying opportunities to improve and streamline workflows. Drive operational efficiency by implementing industry best practices and designing processes, tools, and workflows to enhance team productivity and scale client interaction positively impacting CSAT
- Run data analysis on large datasets, extracting insights and presenting findings through Excel and PowerPoint in a clear and compelling way.
- Translate insights into actionable recommendations and partner with teams to implement changes effectively. Provide strategic input for leadership to reevaluate and implement changes in the customer experience, including vision and strategy, roles and responsibilities, rules of engagement, process flows, system and SFDC requirements, reporting, and tracking.
- Maintain a high level of data integrity and ensure best practices in systems management.
- Work closely with the Salesforce and Gainsight engineering teams to address complex system requirements, ensuring seamless integration and functionality for advanced workflows and code-based customizations.
- Drive solutions across all tech platforms to create answers for complex business problems. Overarching tool experience to decipher needs from the business and translate them into actionable, scalable and system friendly solutions in partnership with ICs and Contractors.
- Drive conversations with external vendors to help maximize tool efficiency, increase value and implement newly released features.
- Develop training materials and documentation to ensure team members are well-versed in go-to-market processes and tools. Conduct training sessions as needed to onboard new team members. Drive cross-training initiatives to support a team of diverse knowledge and provide coverage when needed
- Take charge of managing and coordinating the execution of go-to-market OKRs. Ensure all stakeholders are aligned on timelines and deliverables. Track project progress and provide regular updates to leadership
- Ad hoc initiatives / projects as needed
What You'll Bring
Compensation and Benefits :
Base Salary Range
Annual Bonus Target
Generous Restricted Stock Units (RSU) :
You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here
Health and Wellness : 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.
Work / Life Balance : Open Paid Time Off policy, in addition to 15-20 paid company holidays / year
Investing in Your Future : 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.
Our Commitments
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment and retaliation.
Where-to-Work Policy
Being a remote-first company, Glassdoor employees can live anywhere Glassdoor is a registered company. Requests to move must be approved by an employee's manager and the People team. While we will try our best to support relocation requests, some requests may not be approved due to various tax, legal, or other restrictions.
Enjoy Remote and Explore : Employees authorized to work in their current location may Work Away for up to a total of 30 (thirty) working days in a calendar year without permanent relocation and compensation change. Employees on visas may work Work Away for up to a total of 20 (twenty) working days in a calendar year without permanent relocation and compensation change. The amount of time and location for Work Away must be approved by the employee's manager and People Operations team at least two (2) weeks in advance of travel.
Salary : $83,500 - $110,900
