What are the responsibilities and job description for the Property Claims Representative II position at Glatfelter Insurance Group.?
Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking a Property Claims Representative II to join our property claims management team to investigate, evaluate, and negotiate simple claims to conclusion.
Key Responsibilities
- Handles first party claims from first report to conclusion according to procedures established for the line of business unit and the department.
- Represents and advocates the insured’s interest within the scope of the coverages provided by their insurance policy.
- Sets up losses in the Glatfelter Claims Management, Inc. automated system and appropriately reserve them.
- Investigates property losses, telephone contacting insureds, vendors, agents, regional directors and field adjusters in order to expedite claims handling.
- Determine coverage by proficiently utilizing the various automated and resource repository systems within the organization. Evaluate losses by identifying the applicable coverage and determining the amount of covered damage. Pay documented, undisputed, covered claims promptly.
- Issues payment in the claims automated system or manually.
- Is responsible for recognizing and identifying all recovery opportunities in their claim files, including subrogation aspects and salvage. Is responsible for getting the claim file into the VFIS Claims Management subrogation system and providing the subrogation handler with the information needed to successfully pursue recovery.
- Assists with preparation of denial and reservation of rights letters.
What We’re Looking For
- Secondary school education with three (3) years in the insurance field or appropriate transferable concurrent experience in a related field. Pertinent, relevant individual experience will be recognized.
- Must have or obtain appropriate adjuster licenses within an aggressive period of time.
- Ability to read and interpret basic insurance policies and make appropriate decisions grounded in those interpretations.
- Emotional stability and maturity are necessary to deal with the pressure of claims handling.
- Must speak clearly and be able to effectively communicate information to others.
- Must be self-motivated and able to make decisions. Uses analytical ability and works closely with supervisor within guidelines established by management.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.
Job Grade: 6
